Tool Rental Customer Service Associate

Help Home Depot Canada customers find project solutions using strong product knowledge and interpersonal skills in a store-based sales environment. Guide shoppers toward suitable merchandise and services.

As a Tool Rental Sales Associate, you will provide fast, friendly service while assessing customer needs. You will explain product features, recommend related items, and support complete projects. The position requires effective communication, customer focus, and continued learning across your department and adjacent departments.

• Greet, engage, and thank customers using Home Depot’s GET Model
• Assess projects through open-ended customer questions
• Promote Tool Rental, Pro Desk, and other services
• Recommend related products and complete-project solutions
• Maintain signed, displayed, and clean merchandise

• High School Diploma or equivalent
• Effective communication and customer-focused approach
• Interpersonal skills for customer assistance
• One to two years retail or trade experience asset
• Availability for flexible evening and weekend scheduling

Apply your customer service, product knowledge, and sales skills while helping Home Depot Canada shoppers complete projects confidently.