Customer Service Representative

We are recruiting for a Contract Housing Access Worker to assist individuals and families who are homeless or at risk of homelessness to obtain affordable accommodation and relevant support services; to teach skills which will help people maintain their housing; support individuals and families to apply for related funding streams and assist with service navigation; provide landlord/tenant mediation and to work with the Housing Tribunal.

T
his is a contract position up to December 31, 2026.

Compensation package:

• Work up to 37.5 hours per week;
• Minimum starting rate of pay is $31.49 per hour;
• 11 paid statutory holidays;
• Employer paid confidential employee assistance program for you and your family members;

Following the successful completion of a 3-month probationary period:

• Employer paid benefits (life insurance, short- and long-term disability benefits, health and dental);
• Group RRSP plan with Employer matched benefit up to 5% of gross earnings biweekly;
• Employer paid vacation hours, sick and personal leave time;

Minimum requirements of this position include
:

• Post-secondary diploma in social services from an accredited college or a closely related field; and/or a combination of education and experience which provides the required knowledge, skills, and abilities;
• One (1) year's full-time experience in promoting housing for marginalized persons, experience within the Addictions, Mental Health or a closely related field is an asset;
• Demonstrated knowledge of human/legal rights and relevant legislation;
• Knowledge of screening and assessment tools related to the field;
• Demonstrated excellent communication and networking skills;
• Knowledge of community resources;
• The ability to work independently and as part of a team are required;

Special factors:

• Have an ability to provide customer service in a calm and professional manner in challenging and stressful situations;
• Be prepared to work flexible hours, including some evenings and weekends;
• A valid G class driver's license and own reliable transportation is required;

Duties and responsibilities (including, but not limited to):

• Maintaining a caseload of individuals and families who require assistance in obtaining and maintaining adequate housing;
• Advocating to landlords on behalf of clients requiring housing;
• Developing and maintaining a list of landlords/property managers willing to rent rooms, apartments, houses to persons with housing needs;
• Providing support to both landlords and tenants, in order to maintain housing;
• Facilitating information sharing workshops and sessions;
• Providing training in budgeting, household management, social skills, and other skills necessary to maintain adequate housing;
• Being familiar with Landlord-Tenant Act and other related regulations and assisting clients accordingly;
• Assessing housing needs and assisting clients in securing housing to meet those needs;
• Treating all information pertaining to both clients and landlords as confidential as outlined in the Empower Simcoe Personnel Policy.

Empower Simcoe is committed to a diverse, inclusive, and equitable workplace where everyone feels respected and valued. All qualified applicants will receive consideration for employment without regard to age, race, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation or disability. Applications are encouraged from those who reflect the diversity of our community.

SUBMIT APPLICATION BY:

Internal 4:00 p.m. Wednesday, July 15, 2026

External 4:00 p.m. Wednesday July 22, 2026

We thank all those who apply for this position. However, only those applicants selected for an interview will be contacted.

Empower Simcoe is committed to being non-discriminatory and providing equal and barrier-free selection and appointment processes and work environments. If contacted in relation to this position, please let us know if you require accommodation during the recruitment and selection process. Our inclusive culture empowers all of us to Be, Belong and Thrive.

Please note that incomplete applications will not be considered. If you have any issues with the application process, please contact the People and Culture Department at