Logsitics Coordinator

Salary Range: $50,000.00 To $65,000.00 Annually

Job Title: Operations Coordinator

Shift Time: 8:00am to 4:30pm (In-Office)

Terms: Permanent Full-Time

Reports To: Operations Manager

North American Freight Forwarding is a Canadian based company specializing in logistics services with strengths in warehousing and distribution, LTL consolidations, expedites, full truckloads, and specialized equipment service to and from Canada, the United States, and Mexico.

The Operations Coordinator plays a key role in our transportation operations, responsible for planning and executing full truckload (FTL) and less-than-truckload (LTL) shipments across Canada and the United States. This role ensures world‑class service levels for our clients by managing carrier relationships, negotiating rates, and proactively tracking shipments to completion.

• Support company Objectives and Key Results (OKRs) by proactively contributing to initiatives that drive strategic goals and organizational success
• Live our company core values and support a well‑organized, respectful, and service‑focused work environment
• Arrange transport of import and export FTL and LTL shipments within and between Canada and the USA
• Negotiate rates with carriers
• Quote customers
• Track and trace shipments to destination
• Communicate shipment details with customers and agents
• Submit documents to customs brokers
• Arrange local pickups and deliveries
• Calculate revenue and costs on shipment files

• Customer Service Oriented :
  Client focused and provides exceptional experience for our customers
• Responsive :
  Committed to a high level of responsiveness both inside our business and with our customers and vendors
• Proactive :
  Takes initiative and an organized approach to day‑to‑day operations as well as future needs

• Minimum of 5 years’ experience with transborder operations in the 3PL industry
• Knowledge of national LTL/FTL type systems (e.g., Forward Air, Polaris, XPO)
• Intermodal handling considered an asset
• Experience working with transportation management systems (TMS)
• General knowledge of Canada & USA customs cross‑border practices & procedures
• Working knowledge of Loadlink
• Experience with tradeshow and white‑glove freight

• Communication :
  Excellent listening skills and effective communication in both written and verbal formats, including proficiency in spelling, grammar, and punctuation
• Organization :
  Highly organized and detail‑oriented in a fast‑paced environment
• Multi‑tasking :
  Strong multi‑tasking abilities, proactive and adaptable based on the needs of the company and clients
• Problem‑solving :
  Capable of thinking outside the box when dealing with complex client requirements

Opportunity to shape client success and operational excellence in a dynamic logistics environment.

• Collaborative and supportive team culture with a focus on continuous improvement
• Casual work environment
• Engaging social activities and events throughout the year
• Competitive salary and above‑standard benefits with opportunities for professional growth
• Benefits include:
  • Extended health benefits
  • Dental care
  • Vision care
  • Employee Assistance Program
  • Life insurance
  • RRSP program

North American Freight Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other protected characteristic in accordance with applicable laws and regulations.