Imports & Exports Supervisor; Freight Forwarding

Job Title: International Imports & Exports Supervisor

Location: Barrie, Ontario

Shift Time: 8:00am to 4:30pm (In-Office)

Terms: Permanent Full-Time

Salary: Competitive, based on experience

Reports To: Operations Manager

Open Vacancy: Yes

Salary Range: $70,000.00 to $85,000.00

About Us: North American Freight Forwarding is a Canadian based company specializing in logistics services with specific strength in warehousing and distribution, LTL consolidations, expedites, full truckloads and specialized equipment service to and from Canada, United States and Mexico. As a professional international freight forwarder, we provide overseas import and export ocean and air freight services all over the world.

We seek out driven, talented individuals to join our team to meet and exceed our clients’ needs. We offer a rewarding career and brand that our employees are proud to represent.

To oversee the Imports & Exports departments and coordinate international imports through air, ocean, and rail.

• Support company Objectives and Key Results (OKRs) by proactively contributing to initiatives that drive strategic goals and organizational success
• Live our company core values and support a well-organized, respectful, and service-focused work environment
• Supervise import & export department staff workload and assist them with all aspects of their duties
• Quote international agents and commercial clients
• Arrange new freight for commercial clients
• Monitor, organize & manage incoming emails to department mailbox
• Track import & export shipments and arrange the necessary customs clearance & deliveries
• Process charges for shipments and review any billing/charge discrepancies
• Correspond with international agents and update them on their shipments and any questions regarding import to Canada
• Provide direction with routing of shipments and assist team members with their routing
• Provide support and communication with problem shipments
• Ensure timely billing of all files
• Assist other operations departments as needed
• Coach, mentor, lead and develop team members to support personal growth and development I.E; fully cross train team members
• Help resolve employee concerns, disputes and handle escalations with the support of the manager
• Be an advocate for company initiatives
• Participate in the development and implementation of KPI goals, objectives, policies, and priorities of the import & export departments as per management direction
• Evaluate employee performance and provide constructive feedback
• Enforce company policies & procedures
• Participate and complete employee appraisals
• Participate in onboarding new employees as needed
• External coaching opportunities and ongoing support from management will be available to support personal and professional growth

• Problem Solving: Strives to understand contributing factors and works to resolve complex situations
• Team Oriented: A focus on working as a team to help achieve common company goals
• Customer Service Oriented: Client focused and providing exceptional experience for our customers
• Responsive: Committed to a high level of responsiveness both inside our business and with our customers and vendors
• Proactive: Takes initiative and an organized approach to day-to-day operations as well as future needs
• Initiative: Takes action and seeks new opportunities while seeing tasks through to completion
• Quality of Work: Strives to eliminate errors, accurate work is a priority and seeks opportunities to improve processes

• 10+ years in transportation or freight forwarding experience required
• Post Secondary education in Supply Chain Management considered an asset
• Knowledgeable in Cargo Wise or Solu Ship considered an asset
• Experience working with Transportation Management Systems (TMS) and EDI Systems
• Strong knowledge of Canada & USA Customs cross border practices & procedures
• General knowledge of container port operations, rail line operations and airline cargo terminal operations considered and asset
• Certified and knowledgeable in Transportation of Dangerous Goods (Air, Sea, Ground) considered an asset

• Communication: Has good listening skills and communicates effectively in both written and verbal formats including proficiency in spelling, grammar, and punctuation.
• Management: Coaching and mentoring team members for professional growth
• Multi-tasking: Must have strong multi-tasking abilities, be proactive and adaptable based on the needs of the company and the executives.
• Productivity: Manages workload, works efficiently and meets the roles goals and company objectives
• Organization: Information is well organized, manages time effectively, and detail-oriented
• Interpersonal
  
  Skills:
  
  Builds strong relationships and works well with others

• Office Environment

• Opportunity to shape client success and operational excellence in a dynamic logistics environment
• Collaborative and supportive team culture with a focus on continuous…