IT Service Desk Lead

Salary: £35,000 - 35,000 per year

• Experience in IT support/customer service roles, ideally in an IT environment
• Strong knowledge of Microsoft software (Windows, Outlook, Office)
• Experience with desktop/laptop hardware, printers, peripherals, and general networking concepts
• Basic understanding of IT security concepts (anti-virus, firewalls, patching) is desirable
• Knowledge of Microsoft Cloud technologies such as Azure and MS SQL is desirable but not essential
• Excellent customer service, communication, and prioritisation skills
• Self‑motivated, solution‑focused, and attention to detail
• Full driving license and willingness to travel occasionally to branch locations

• Lead and manage the Service Desk team, ensuring first‑class customer service and achievement of SLA targets
• Plan and provide deskside support for Head Office and branch users
• Serve as the first point of contact for technical assistance via phone or email
• Troubleshoot, diagnose, and resolve hardware and software issues efficiently
• Escalate unresolved issues to the next level of support and follow up to ensure resolution
• Maintain technical documentation and produce management information to track performance
• Contribute to the identification and mitigation of IT risks and compliance with policies, procedures, and regulatory requirements

• Azure
• Cloud
• Hardware
• Support
• Network
• SQL
• Security
• Windows
• Dev Ops

We are Technology & Risk Recruitment (TRR), supporting our client in the search for an experienced IT Service Desk Lead based in Barrow In Furness, Cumbria. This role offers a fantastic opportunity to lead a service desk team in a busy head office environment, delivering excellent IT support to internal users and the branch network. Our company values the development of IT leadership skills and focuses on making a real impact within a dynamic IT team.

Salary for this position is £35,000 PA, with additional benefits.