Is Support Analyst

Position: IS SUPPORT ANALYST
## IS Support Analyst Apply locations:
UK - Barrow Terminals time type:
Full time posted on:
Posted 12 Days Agotime left to apply:
End Date:
July 17, 2026 (23 days left to apply) job requisition :
R9968281

In operation since 1985, Barrow Gas Terminal is a key piece of the UK’s energy infrastructure and supports the Morecambe Bay gas fields. The terminal has played a long‐standing role in processing and delivering natural gas, supporting both local employment and national energy supply.

With a focus on safety, environmental sustainability and community engagement, we believe in operational excellence at every stage of production. If you are ready to take the next step in your career with a dynamic and energetic team, then we are keen to hear from you.
** THE OPPORTUNITY – INFORMATION SYSTEMS SUPPORT ANALYST
** The Information Systems (IS) Support Analyst is responsible for providing technical support and assistance to users within Spirit Energy offering prompt and accurate feedback.
This role involves working with users to
* Diagnose and troubleshoot software and hardware issues on the End User Compute (EUC) environment and onpass to subject matter experts as appropriate;
* Action requests from the users related to IT software and hardware following company processes and policies;
* Educate users on the efficient use of software and IT hardware resources provided in Spirit Energy.

The IT Service Support Analyst ensures that the company's EUC environment is running smoothly and efficiently, through following the IS processes and procedures, and through collaborative with the IS Team Lead and external support resources as appropriate.
*
* Location:

** Barrow-in-Furness
** Duration:
** 2-year contract
** Contract Type:
** PAYE
* * Day Rate:
** TBC
- ** For your application to be progressed, please ensure you provide a PAYE day rate banding expectation.
** Please note that there is no travel and accommodation allowance provided.
* ** Please only apply if you have existing right-to-work in the UK.**
* ** Please outline notice period/availability to start.
** Spirit Energy currently have a non-contractual hybrid working arrangement for all office-based workers. 4 days must be worked in the office with compulsory days being Tuesday, Wednesday and Thursday. The fourth day worked in-office (either Monday or Friday) is of the worker’s choosing but should be in keeping with what is most efficient and effective for their team. The office is open 5 days a week for full time, in-office working if this is the contractor’s preference.
** AND NOW FOR THE TECHNICAL BIT...
** In role, you will be required to:
* Manage a multitask workload, prioritising tasks correctly to ensure that incidents and requests are closed in a timely manner, ensuring that agreed deadlines are met and relevant individuals are kept up to date.
* Ensure that records and logs are consistently updated with clear, relevant and accurate information.
* Maintain good housekeeping in work areas, ensuring that IS storerooms are kept clean, stock is refreshed, and old equipment is disposed of in accordance with policy.
* Using company service management software, handle requests and incidents, responding in according to agreed SLAs; escalate calls internally or externally to service teams and other suppliers; ensure users and other interested parties are kept informed of progress and that corrective action is taken to avoid delays; ensure that tickets are closed to the satisfaction of the customer.
* Demonstrate empathy through recognizing customer concerns and addressing them with sensitivity and care.
* React quickly and positively to customer inquiries and issues, ensuring customers feel their concerns are being taken seriously and addressed promptly.
* Facilitate new starter induction sessions as required.
* Provide 24/7 on-call if required,
** IT Technical Essentials:
*** Support of Windows desktop operating system.
* Support of Desktop and Laptop hardware and associated human interface devices.
* Support of Multi-Function Printing devices.
* Support of Apple iOS and Android mobile devices.
* Installation of applications either through deployment tools or manual installation.
* Assist…