Care Manager

We are seeking an experienced and motivated Care Manager to oversee the day-to-day operations of our care organisation. The successful candidate will be responsible for ensuring high-quality, person-centred care delivery, maintaining compliance with regulatory standards, supporting staff development, and contributing to the growth and stability of the service.

This role requires a hands‑on leader who can balance operational management, staff supervision, and quality assurance while maintaining strong relationships with clients, families, and external stakeholders.

• Oversee daily care operations and ensure smooth service delivery
• Manage care packages, rota coordination, and staff allocation
• Ensure continuity of care and respond promptly to changes in client needs
• Participate in on‑call duties as required

• Ensure compliance with CQC regulations and relevant legislation
• Maintain accurate care plans, risk assessments, and service user records
• Lead audits, spot checks, and quality monitoring activities
• Prepare for inspections and ensure continuous service improvement

• Supervise, support, and mentor care staff and coordinators
• Lead recruitment, induction, training, and performance management
• Conduct supervisions, appraisals, and disciplinary processes where required
• Promote a positive, respectful, and inclusive working culture

• Act as a key point of contact for clients, families, and commissioners
• Manage complaints and resolve concerns professionally
• Build and maintain relationships with local authorities and healthcare professionals

• Support business growth and development initiatives
• Monitor budgets, staffing costs, and service efficiency
• Contribute to policy development and service improvement strategies

• Minimum 2–3 years’ experience in a care management or senior care role
• Good understanding of CQC regulations and safeguarding procedures
• NVQ Level 3 or above in Health & Social Care (Level 5 preferred or working towards)
• Strong leadership and organisational skills
• Excellent communication and problem‑solving abilities
• Ability to work under pressure and manage competing priorities

• Experience working within a small or growing care organisation
• Experience liaising with local authorities and commissioning teams
• Full UK driving licence

• Supportive management team
• Opportunity to grow within the organisation
• Ongoing professional development
• A chance to make a meaningful difference in people’s lives