Officer, Administrative​/Clerical, Community Health

About Us

Ambitious - Forward thinking, embracing new ways of working and investing in our future.

Open - Open to different ideas and being accountable for the decisions we take.

Together - Working together as a team that engages with our customers and partners, respects diversity and is committed to quality services.

Proud - Proud of the Vale of Glamorgan; proud to serve our communities and to be part of the Vale of Glamorgan Council.

The Vale of Glamorgan is committed to delivering high‑quality, person‑centred support that enables people to live as independently as possible. This post sits within our Social Services commissioning and finance services and provides a unique opportunity to work across both areas, whilst connecting to Adult Services and our provider network through the delivery of Your Choice. Your Choice is an innovative, outcomes‑focused approach to commissioning domiciliary care, offering individuals more choice, control, and flexibility over how their support is delivered.

Our service reflects the Council’s values:

Ambitious – forward‑thinking, embracing new ways of working and investing in our future.

Open – accountable, transparent, and welcoming of new ideas.

Together – working collaboratively with colleagues, partners, and our communities.

Proud – proud of our workforce, our achievements, and the people we serve.

The Vale of Glamorgan Council is seeking a motivated and organised Your Choice Officer to support the operation and development of Your Choice within Social Services.

• Provide administrative and coordination support for the scheme.
• Maintain accurate records and spreadsheets, including provider information and financial reconciliation.
• Act as a point of contact for care providers and internal colleagues, dealing with routine enquiries and escalating complex issues where needed.
• Support the implementation of the Your Choice model by assisting providers and sharing guidance and best practice.
• Liaise with care managers and social care professionals to support understanding and consistent use of the scheme.
• Assist with meetings, communications, and monitoring activity.
• Support the promotion of Your Choice through information sharing and basic communications.

Are you interested in making a difference in social care and supporting vulnerable people? This is an excellent opportunity to develop your career in social services, gain practical experience in an outcome‑based model of care, and contribute to a service that makes a real difference to people’s domiciliary care. You will join a supportive team and develop valuable skills within Finance and Social Care.

• Has strong organisational and administrative skills.
• Is confident in using IT systems and spreadsheets.
• Has experience of financial work.
• Has ability to pay attention to detail.
• Has ability to use initiative.
• Has ability to undertake work in accordance with set standards.
• Communicates clearly and professionally.
• Can manage a varied workload and meet deadlines.
• Works effectively as part of a team.
• Is self‑motivated and able to work efficiently without direct supervision, including when working in a hybrid environment.
• Has experience of working in social care.
• Is interested in person‑centred approaches.
• Is willing to undertake training.

Experience in administration, customer service, local government or social care is desirable, but full training will be provided.

For Further Information, contact:
Lynne Parfitt, Your Choice Lead Officer. Tel:  e‑mail: lpa

Please see attached job description / person specification for further details.