Case Administrator

Job Title: Case Administrator - Probation Service (Band
2)

Location: Barry

Hours: 37 hours per week

Pay: £12.71

Start date: ASAP, clearance required

Duration: TEMP - 3 months

Our Client, a reputable organisation within the Probation Service, is hiring for a dedicated and professional Case Administrator to join their team in Barry. This is a vital administrative role supporting the smooth operation of the Probation Service, ensuring a welcoming environment for visitors and providing essential clerical support to operational teams.

• Acting as the first point of contact for visitors, probationers, and callers, greeting them professionally face-to-face and via phone/email.
• Managing visitor logs, issuing passes, and ensuring security protocols are followed.
• Using tact and diplomacy to handle sensitive situations, recognising when additional support is needed.
• Responding to general enquiries about the Probation Service and local support services, referring complex questions to managers.
• Coordinating building logistics, including mail handling, ordering supplies, managing meeting room bookings, and supporting event setups.
• Handling petty cash, travel warrants, and supporting transport arrangements for probationers.
• Assisting with building security, fire safety, CCTV monitoring, and acting as Fire Warden/First Aider when required.
• Logging faults, incidents, and maintenance issues, escalating as necessary to maintain building security and safety.
• Providing confidential administrative support to case management teams, including updating files, producing documentation, and managing databases.

• Proven proficiency in ICT, especially Microsoft Office applications.
• Excellent verbal and written communication skills.
• Ability to remain calm and professional in high-pressure situations.
• Strong organisational skills with attention to detail.
• A commitment to diversity, equality, and anti-discriminatory practice.

• GCSEs (or equivalent) in Maths and English.
• Experience working in customer relations or a busy administrative environment.
• Knowledge of health and safety procedures and security protocols.

• Experience with in the criminal justice sector or high-pressure environments.
• IT qualifications such as ECDL/CLAIT or similar.

• This role involves core hours that include evenings and weekends, depending on business needs.
• All candidates will undergo security and identity checks prior to appointment.
• External candidates will be on a six-month probation period; internal candidates may also be subject to probation if not already completed.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.