Warranty Administrator United Kingdom

Warranty Administrator – Overview

At Lookers, we have a fantastic opportunity for a Warranty Administrator to join our growing team, processing warranty claims to manufacturer standards. You will ensure accurate submissions of warranty and goodwill claims on a daily basis, in addition to monitoring daily, weekly and monthly warranty reports.

Our Warranty Administrator supports the day-to-day running of the department, overseeing the warranty process from start to finish with diligence and accuracy, to ensure we provide a first-class level of service.

• Examine completed warranty repair orders.
• Prepare claim forms and supporting material.
• Ensure maximum return from the manufacturer for all warranty work, including the issue of credit notes and associated paperwork.
• Review warranty reporting systems with the line manager to identify improvements where possible and administer warranty policy in the best interests of Audi Centre Dublin, manufacturer, and customer.
• Inputting manufacturer’s warranty payments, return of warranty parts to manufacturer and reconciling warranty schedule.
• Keep accurate records of warranty submissions, credits, rejections, and customer contributions toward goodwill claims.

• Highly organized and detail‑oriented.
• Ability to build and develop relationships with customers, colleagues and manufacturers.
• Self‑motivated and works well under pressure.
• Friendly yet professional manner.
• Ambitious and enthusiastic.
• Can meet deadlines with diligence and accuracy.

• Competitive salaries with structured pay scales and progression as you grow within the business.
• Generous annual leave that increases with length of service.
• Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave.
• Access to Techscheme for discounted technology purchases with flexible payments.
• Eyecare vouchers to help cover vision care needs.
• Smart Health – 24/7 access to GP services to support your mental and physical wellbeing.
• Dental insurance for everyday dental care and unexpected treatments.
• Optional critical illness cover for peace of mind during life's most challenging moments.

• MyView Pay Now – access a portion of your pay as you earn, with features to stream, save, and track your money through a user‑friendly app.
• Free will writing services to help plan for the future.
• Flexible life assurance options and partner life assurance for added protection.
• Discounted gym memberships to support an active lifestyle.
• Travel insurance to help you explore with confidence.
• Access to home and technology vouchers.
• bYond card and a wide range of exclusive retail and lifestyle discounts.

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, inclusive, and empowers our people to bring their whole self to work and reach their full potential.