Operations Coordinator

Operations Coordinator

Location: Office-based near Barry Island, South Wales

Salary: £30,000 - £36,000 per annum (depending on experience)

Full-time | Four-Day Working Week | Permanent

Join a Team Where People Matter

At Stokes Case Management, we support individuals with complex injuries and rehabilitation needs to live fulfilling, independent lives. Behind every client is a dedicated team ensuring that our organisation runs smoothly, professionally and efficiently for them.

We're looking for an exceptional Operations Coordinator to join our friendly and supportive team and play a central role in the day-to-day running of our Welsh based business.

This is an opportunity to become a valued member of a company that genuinely cares about its people, encourages professional development, and believes that work-life balance matters.

• Full‑time salary with a genuine four‑day working week
• Three‑day weekend every week
• Supportive, friendly and collaborative team
• Opportunity to work closely with senior leaders and influence how the business develops
• Professional development and career progression opportunities
• Modern office environment near Barry Island
• Meaningful work that supports people with life‑changing injuries

This is a varied and rewarding role that sits at the heart of our organisation.

You’ll provide operational, governance, compliance and administrative support across the business, helping to ensure our systems, processes and people are working effectively.

Working closely with our Operations Manager, Head of HR and Operations, Business Director and wider leadership team, you’ll help coordinate key operational activities that support the delivery of high‑quality case management services.

• Coordinating operational and administrative processes across the organisation
• Supporting governance, compliance and quality assurance activities
• Assisting with recruitment, onboarding and workforce administration
• Maintaining accurate records, systems and operational documentation
• Supporting compliance processes, audits and organisational governance requirements
  
  Coordinating meetings, communications and organisational workflows
• Assisting with finance administration and operational reporting
• Supporting marketing, website and social media administration where required
• Building positive relationships with associates, clients and external stakeholders
• Contributing to the ongoing development and improvement of organisational systems and processes

We’re looking for someone who is highly organised, proactive and enjoys bringing structure and efficiency to a busy and growing organisation.

You will have:

• Excellent organisational and time management skills
• Strong written and verbal communication skills
• Exceptional attention to detail
• Confidence managing multiple priorities and deadlines
• Strong IT skills, including Microsoft Office
• The ability to work independently and collaboratively
• Experience with in operations, administration, HR, recruitment, compliance or business support roles
• A professional, positive and approachable manner

Experience with in healthcare, rehabilitation, social care or case management would be advantageous but is not essential.

Stokes Case Management is a specialist case management company supporting individuals with acquired brain injuries, spinal injuries and other complex rehabilitation needs.

We are proud of our reputation for delivering high‑quality, person‑centred services and equally proud of the supportive culture we have built within our team. As we continue to grow, we are looking for people who share our values, enjoy working collaboratively and want to make a meaningful contribution.

We would love to hear from you. Please submit your CV and a covering letter outlining why you would be a great fit for the role.