Warranty Administrator

We are currently recruiting on behalf of our client for a highly skilled Warranty Administrator to join their reputable multi-franchise dealership in Newport. The successful candidate will be responsible for managing the warranty process across three franchises, supporting a team of five Service Advisors. This is a fantastic opportunity for an experienced automotive professional seeking a long-term career with a well-established dealership group operating throughout South West England and South Wales.

• Salary up to £30,000 per annum, dependent on experience
• Performance-based bonus scheme
• 22 days' annual holiday plus 8 bank holidays
• Discounted car purchase programme for you and your family
• Cycle to work scheme
• Healthcare provisions and hospitality/event perks
• Excellent career progression opportunities within a large, reputable dealership group
• Monday to Friday working hours, 8:30am to 5:00pm, with a 30-minute unpaid lunch break

• Preparing and submitting warranty claims to manufacturers for payment
• Checking weekly statements, querying overdue claims, and resolving discrepancies
• Ensuring warranty documentation aligns with manufacturer guidelines
• Preparing accurate invoices and warranty claims, managing open times and job card write-ups
• Completing repair order documentation accurately and comprehensively
• Ensuring all policy claims are processed promptly and reimbursements are correct
• Maintaining control over returned displaced material
• Reconciling warranty credits and resolving discrepancies efficiently
• Supporting the team with administrative tasks related to vehicle warranty claims

• Previous experience in automotive warranty administration or a similar administrative role within the motor trade
• Knowledge of warranty procedures and manufacturer policies
• Strong organisational skills with the ability to manage conflicting priorities
• Excellent interpersonal skills for developing relationships with colleagues and customers
• Able to work efficiently in a fast-paced environment
• Valid UK driving licence with minimal points
• Ideally based in the Treforest region or within a reasonable commuting distance of Newport

This is an exceptional opportunity to join a reputable dealership within a thriving automotive group.