Business Support Assistant - Part time Temporary

About Us

The Locality Administration Team provide a frontline service and administration support to Adult Services Teams based at Canolfan Ty Jenner, Contact One Vale and Llanfair Unit. As primary contacts for the Adult Teams we process referrals into the service and administer waiting lists allowing a smooth transfer of work and timely allocations. we provide monthly statistical information, update citizen records and action closures.

We assist Team Mangers with HR processes to enable the Teams to function and provide full administration support to social workers, occupational therapists and social care officers in order for the service to run appropriately

Mae'r Tîm Gweinyddol Ardal yn darparu gwasanaeth rheng flaen a chymorth gweinyddol i Dimau Gwasanaethau Oedolion sydd wedi'u lleoli yng Nghanolfan Tŷ Jenner, Cyswllt Un Fro ac Uned Llanfair. Fel prif gysylltiadau ar gyfer y Timau Oedolion rydym yn prosesu cyfeiriadau i'r gwasanaeth ac yn gweinyddu rhestrau aros sy'n caniatáu trosglwyddo gwaith yn ddidrafferth a dyraniadau amserol. rydym yn darparu gwybodaeth ystadegol fisol, yn diweddaru cofnodion dinasyddion ac yn cau camau gweithredu.

Rydym yn cynorthwyo Rheolwyr Tîm gyda phrosesau AD i alluogi’r Timau i weithredu a ddarparu cefnogaeth weinyddol lawn i weithwyr cymdeithasol, therapyddion galwedigaethol a swyddogion gofal cymdeithasol er mwyn i’r gwasanaeth redeg yn briodol

Pay Details:
Grade 4 SCP 5-7 £ 25,583-£26,403

Main Place of Work:
Canolfan Ty Jenner, Barry

Duties to include:

• To provide a front line reception service to Adult Services bases ie answering the telephone, dealing with visitors to the base, processing incoming post, receiving deliveries.
• Creating and maintaining electronic systems to log and track information eg Excel spreadsheets, databases, for the purposes of reporting and redacting information as required by Vale Team and Senior Management, Local Health Board, Welsh Government
• As the primary contacts for the Team, responsible for processing all referrals received ie preparing information for screening, updating WCCIS client database and administering / monitoring waiting list systems, maintaining a high level of quality assurance in accordance with the current protocols.
• Collate, monitor and provide waiting list information for weekly allocation meetings in order for cases to be allocated efficiently on a priority basis.
• Maintenance of computerised record systems WCCIS, TRIM / Content Manager, Paris to include updating referral statuses and allocations, amending core demographics, recording Mental Health Act statuses and Impairments, data cleansing.
• To prepare and send correspondence such as waiting list, review status and discharge letters, care plans as per statutory requirements, assessments, visual impairment registration cards, small items of equipment via post room, Hybrid mail system and secure email adhering to GDPR regulations.

Manylion Tâl:
Gradd 4 SCP 5-7 £ 25,583-£26,403

Prif Weithle:
Canolfan Tŷ Jenner, Barri

Dyletswyddau i gynnwys:

• Darparu gwasanaeth derbynfa rheng flaen i ganolfannau'r Gwasanaethau i Oedolion h.y. ateb y ffôn, delio ag ymwelwyr â'r ganolfan, prosesu post sy'n dod i mewn, derbyn nwyddau.
• Creu a chynnal systemau electronig i gofnodi ac olrhain gwybodaeth e.e. taenlenni Excel, cronfeydd data, at ddibenion adrodd a golygu gwybodaeth fel sy'n ofynnol gan Dîm y Fro ac Uwch Reolwyr, Bwrdd Iechyd Lleol, Llywodraeth Cymru
• Fel y prif gysylltiadau ar gyfer y Tîm, sy'n gyfrifol am brosesu'r holl atgyfeiriadau a dderbynwyd h.y. paratoi gwybodaeth ar gyfer sgrinio, diweddaru cronfa ddata cleientiaid WCCIS a gweinyddu / monitro systemau rhestrau aros, gan gynnal lefel uchel o sicrwydd ansawdd yn unol â'r protocolau presennol.
• Coladu, monitro a darparu gwybodaeth am restrau aros ar gyfer cyfarfodydd dyrannu wythnosol er mwyn i achosion gael eu dyrannu'n effeithlon ar sail blaenoriaeth.
• Cynnal systemau cofnodi cyfrifiadurol WCCIS, TRIM / Rheolwr Cynnwys, Paris i gynnwys diweddaru statws a dyraniadau atgyfeirio, diwygio demograffeg graidd, cofnodi statws a Namau'r Ddeddf Iechyd Meddwl, glanhau data.
• Paratoi ac anfon gohebiaeth megis rhestr aros, statws…