Commercial Manager; Construction

About The Job

Contractors bleed margin on every project. Unmanaged change, disputed claims, and missing records cause recoverable profit to vanish. On high-value projects, millions of pounds disappear.

Field teams use clunky tools that are too complex and too slow, resulting in critical events never getting recorded. The audit trail has gaps. Commercial teams fight disputes with weak evidence, chase missing records, and lose recoverable margin while the business faces unnecessary claims.

• Field teams use clunky tools that are too complex and too slow. Critical events never get recorded. The audit trail has gaps.
• Commercial teams fight disputes with weak evidence, chase missing records, and lose recoverable margin while the business faces unnecessary claims.

Shape is the only platform simple enough for field teams to adopt instantly, yet powerful enough to drive real commercial outcomes. Site teams capture every issue, event, and change in real time. Shape automatically builds the bulletproof evidence commercial teams need to defend and recover claims.

This is the problem we solve. But to really help our customers, we need experts who understand their pain first-hand. Many of our customers are Commercial Managers and Commercial Directors. Who better to consult them than other commercial professionals?

We are looking for a seasoned Commercial Manager ready not just for a change of role, but a change of industry. This is your opportunity to break away from the grind of construction and step into the fast-growing world of construction SaaS.

Purpose of the role

To partner with our customers' commercial teams, helping them take control of change, disputes, and claims using Shape. You will use your industry expertise to show them how to protect margin, build defensible records, and prevent the losses that most projects suffer today.

Your Top 5 Responsibilities

• Consult with commercial leaders to uncover where they are losing profit to change and disputes, and show how Shape stops margin leakage.
• Support customer adoption, ensuring site and office teams use Shape consistently to capture changes, issues, and claims.
• Coach customers on strengthening claims and defending disputes with documented, auditable records.
• Act as the commercial voice inside Shape, shaping product development to better match the realities of construction projects.
• Share best practice and lessons learned across our customer base, raising standards and outcomes for the entire industry.

Your Capabilities

• Significant experience as a Commercial Manager or in a similar construction role.
• Deep understanding of how unmanaged change and poor records erode project profitability.
• Strong communication skills - able to win trust and explain complex issues simply.
• Strategic thinker who can move from diagnosing problems to implementing solutions.
• Desire to make an industry-wide impact, not just improve a single project or business.

Nice to Have

• Experience advising or consulting with multiple stakeholders.
• Knowledge of SaaS platforms or digital transformation in construction.
• Comfortable leading workshops, training sessions, or customer presentations.
• Ability to link commercial pain points to practical technology solutions.

Shape isn’t the place for you if

• You want an easy, chilled-out role without much challenge.
• You like to be the smartest person in the room.
• You don’t like continuously receiving honest, candid feedback.
• You prefer to do your own thing rather than work with a team.

At Shape, we value diverse experiences and perspectives, empowering each member to contribute their unique capabilities towards our collective success.

Salary And Benefits

Standard Stuff

• Extremely competitive salary.
• Paid annual leave + statutory bank holidays.
• Private health insurance.
• In-house coaching sessions.
• Discretionary bonus scheme for all team members.

The Life-Changing Stuff

• 4-Day Weeks.
• Flexibility:
  We care about outcomes, not clock-watching.
• Grow your whole self:
  Access to a coach, mentor, well-being therapist, and a development-focused environment.
• Be surrounded by the best:
  We only hire top talent; progression is fast and development is unbounded.
• Long-term impact:
  Shape is tackling the single biggest issue in construction delivery, with solutions designed to spread and outlast us.