Principal Client Success Manager

• Preference for applicants who are based in London or can easily and reliably commute to London as needed
• Full-time with benefits
• Up to 25% travel

You will have responsibility for driving long-term value, adoption, and growth across Clear speed’s most strategic key clients. This role partners closely with executive stakeholders, product, sales, and delivery teams to ensure measurable outcomes, retention, and expansion while serving as a trusted advisor on Clear speed’s technology and use cases.

• Own the post-sales relationship for strategic clients, acting as the primary point of contact.
• Build strong relationships with executive sponsors and operational leaders.
• Develop and execute client success plans aligned to business objectives and outcomes.
• Partner with clients to understand their current and future business goals and challenges to provide actionable solutions to drive product adoption and increase usage of Clear speed solutions.
• Ensure clients realize measurable value from Clear speed’s solutions.
• Drive product adoption, usage, and best practices across client organizations.
• Identify expansion, upsell, and cross-sell opportunities in partnership with Sales.
• Manage renewals and proactively mitigate churn risks.
• Track and report on client health, KPIs, and success metrics.
• Serve as a subject‑matter expert on Clear speed’s technology, use cases, and roadmap.
• Lead client calls and product training sessions as well as providing ongoing consultation on best practices and effective workflows.
• Lead executive business reviews, Q ’s, POV evaluations and strategic planning sessions.
• Translate client feedback into actionable insights for Product and Engineering teams.
• Advocate for client needs internally while balancing scalability and product strategy.
• Partner with Sales on onboarding, account strategy, and commercial growth.
• Coordinate with Implementation, Support, and Product teams to deliver a seamless client experience.
• Track all client requests, product enhancements and software bugs.
• Contribute to process improvements, playbooks, and client success best practices.
• Perform additional related duties as required.

We value team members who are innovative, driven, and enthusiastic. You must be a proven self‑starter with a hands‑on mentality and a result‑oriented attitude. You must be inquisitive and creative in solving problems and understanding new clients; structured and process‑driven but efficient in execution; energetic, passionate, and resilient by nature!

• Bachelor's degree in a related field or equivalent work experience.
• At least 10 years of professional experience in Strategic Client Success, Client Service, Account Management or equivalent experience within B2B SaaS with a strong focus on client communication, global relationships and project management.
• Experience managing complex, enterprise, or strategic accounts.
• Strong executive presence and ability to influence senior stakeholders.
• Proven track record of driving retention, adoption, and revenue growth.
• Excellent communication, presentation, and relationship‑building skills.
• Comfort working with data, analytics, and performance metrics.
• Strong Microsoft Office skills including PowerPoint, Word and Excel.
• Excellent verbal, written communication and presentation skills.
• Ability to prioritize workload to meet critical objectives and timelines, and work in a multitasking environment.
• Exceptional team player, but also comfortable working independently.
• Knowledge of the insurance industry is highly preferred.

• Competitive compensation: salary + performance‑based bonuses
• Stock options
• Unlimited paid time off
• Health and wellness coverage
• Work‑life balance

Salary range is based on national benchmark data of comparable roles, skills and experience level. Exact compensation will be based on individual skills and experience, and location which will be assessed during the interview process.

Our company is committed to providing equal employment opportunities to all individuals. We value diversity and inclusion in our workplace, and we welcome and encourage individuals of all backgrounds to apply and join us on our journey to build trust faster.