Propositions Manager

Cover for Almost every Home

We founded Homeprotect on a simple principle - to provide protection to people underserved by the home insurance industry. Since 2002, we've been combining smart technology with real human expertise to protect hundreds of thousands of unique homes across the UK, and we're just getting started.

If you're someone who loves solving interesting problems, taking ownership and working with a team that aims high, speaks up and lifts each other, Homeprotect is a place where you can do meaningful work, grow your career and make a real difference for our customers.

What It's Like To Work Here

Our customers come from all walks of life and so do our people. We're a small but perfectly formed team of insurance specialists, technologists, data scientists and customer champions - all bringing individual expertise, an appetite for innovation and a shared ambition to protect the homes and things people love.

We work at pace, but we trust our people to work in a way that brings out their best. You'll collaborate closely across teams, have real ownership from day one and see the impact you have first-hand with flexible working to help you balance the needs of your role with the rhythm of your life.

We've been recognised as a Great Place to Work UK for seven consecutive years - most recently ranked 29th nationally, jumping 71 places in a single year.

• Lead end‑to‑end proposition lifecycle (discover, define, deliver, optimise), including post‑implementation reviews, in order to deliver compelling propositions to our customers.
• Translate our customer strategy into a prioritised roadmap, building business cases and working with stakeholders to secure approval for improvement works.
• Convert proposals into clear requirements and user stories, partnering with UX/UI Design Lead and developers to design journeys and content that improves the customer experience (with particular emphasis on consumer understanding, accessibility standards and vulnerable customer needs).
• Where relevant, run structured experiments and consumer testing to ensure proposed changes are robust and all knock-on effects are understood prior to full deployment.
• Maintain and continuously reprioritise the backlog based on data, customer feedback and external insight ensuring we stay ahead of our competitors.
• Collaborate with the wider business to share learnings from customer feedback and identify future opportunities to improve customer outcomes.
• Be a customer and market advocate, ensuring propositions are innovative, relevant, and competitive in the market.

• 3-5 years’ experience within a dynamic B2C environment with a track record of customer-centric and data-led proposition development.
• Experience of identifying, developing, delivering, and launching complex/compelling consumer propositions.
• Skilled in communicating your work, process, and product decisions to cross-functional stakeholders including the ability to influence senior stakeholders and align diverse teams.
• An ability to clearly articulate delivery requirements for proposed solutions to development and operational teams.
• Skilled at building business cases, defining KPIs, and able to demonstrate an ability to reconcile commercial goals, regulatory obligations and customer experience improvements.
• Comfortable using AI tools and able to demonstrate where you use AI within your working practice to improve efficiency and output quality.
• Experience using analytics tools, such as Google Analytics, and comfortable using data to better understand user behaviour and support decision making.
• Preferable:
  Previous experience with CX tools, including session recording software and experimentation platforms.
• Preferable:
  Experience working within Financial Services/regulated environments, including working knowledge of FCA Consumer Duty regulations.

• Learning and Growth:
  We invest in your development through structured learning, mentoring, buddying, on-the-job experience and cross-functional projects. We support role-relevant professional qualifications where they'll make the biggest difference, and our Lunch and Learn sessions to help…