Deputy Manager Job Barry area,Wales UK,Business

Position: Deputy Experience Manager

We are looking for an energetic, confident and people‑focused Deputy Experience Manager to help lead our front‑of‑house operation and deliver an outstanding welcome to every Guest, artist and Company Member at Theatr Clwyd.

This is an exciting opportunity for someone who thrives in a fast‑paced environment and loves creating memorable Guest experiences. From overseeing performances and screenings to supporting the Experience team and ensuring the building runs safely and smoothly, you’ll play a key role at the heart of our organisation.

If you’re hands‑on, organised, approachable and passionate about hospitality, teamwork and delivering exceptional service, we’d love to hear from you.

Contract Type - Permanent

The Role General

To ensure that the Clwyd Welcome is delivered by the Experience team.
To motivate, lead by example and supervise the Experience team, including volunteers, on a daily basis by maintaining the highest standard of presentation; demonstrating a positive attitude; dealing promptly and professionally with any requests and providing excellent customer service to all.

Building Duty Management

To cover the Welcome Desk to support the Experience team in creating a welcoming environment
Monitor the Building Management System to establish the correct usage of ventilation, lighting, and energy and to check the status of fire and security systems.
Ensure end of day processes like cashing up are managed effectively and securely.
To be responsible for locking up and securing the building at the end of the final shift each day

Live Events Supervision

Deliver event activity in line with venue standard operating procedure providing an excellent customer experience
To regularly be present around the public spaces over the building, engaging with building users, gaining feedback, developing relationships and positively promoting Theatr Clwyd
Oversee the wellbeing and safety of the audience and maintain excellent customer services at all times.
To welcome all companies, performers and artists when they are in the building and to ensure that they feel supported.
To encourage a strong working relationship with our catering partner and to help Guests with their enquiries about dining.

Licensing, Health and Safety

To ensure that all statutory guidance for fire, security, Health and Safety and emergency policies and procedures are complied with at all times.
Ensure licensing and Health and Safety regulations are adhered to at all times.
To supervise and attend fire drills, and with the Experience Manager, ensure each member of the Experience team knows the correct procedure, and that team members receive regular fire awareness training.
To take a leading role in the evacuation of the building if necessary.
To act as a first aid officer for Theatr Clwyd (training will be given if necessary). To keep records of any incidents or accidents and to keep appropriate First Aid supplies.

The Person

Practical experience in a customer facing operational role in a cultural venue, visitor attraction, catering, retail, hotel, restaurant, bar or other hospitality environment and/or an appropriate recognised qualification.
Display a passion for working within the performing arts sector.
Experience of supervising and positively motivating and inspiring front line team members (both staff and volunteers) through excellent working practices.
Knowledge of DDA requirements, the social model of disability and working with audiences/ visitors and company members with impairments or identify as Deaf, disabled and/or neurodivergent.
Organised and effective administration skills.
Proven ability to communicate effectively and confidently, both orally and in writing, with diverse groups of people.
An understanding of and commitment to diversity and inclusion.
A commitment to artistic excellence.
A flexible approach to working hours to meet the needs of the service, including working evenings, weekends and bank holidays.

Apply for the role

PLEASE NOTE:

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