Training Consultant, Business

Could you be our next Training Consultant?

In the United Kingdom and Ireland, Reapit’s market-leading technology product suite provides estate and lettings agents with powerful tools covering lead generation, sales, lettings, property management, block management, client accounts, key management and analytics, underpinned by a robust, security infrastructure.

Worldwide, Reapit technology is used by over 78,000 agents in more than 15,000 branches, with over a million properties under management; enabling them to run their businesses, identify opportunities for growth, manage their properties, collect rent, communicate with their clients, and deliver an outstanding customer experience, every time.

Reporting to the Head of Training, you’ll be involved in:

Partnering with customers to identify training needs, operational challenges and opportunities to improve adoption and efficiency across the Reapit platform

Conducting training and consultancy needs analysis to recommend tailored solutions that align with customer goals and business outcomes

Building strategic relationships with key customer stakeholders, to develop bespoke enablement and optimisation plans

Identifying opportunities to expand training and consultancy services, supporting revenue growth through value-led customer engagement

Working collaboratively with internal teams including Customer Success, Sales, Product and Professional Services to align customer plans, share insights and support ongoing account development

Monitoring customer engagement, usage trends and feedback to help drive continuous improvement, measurable success and long-term customer value.

Maintaining accurate customer engagement, consultancy activity and account planning records as required

These activities will each be leading towards a Consultancy target of £75k p/a which will fall under your responsibility to hit. This will form part of the overall training team target.

As part of hitting this target, you will be enrolled onto a structured commission plan, allowing for uncapped earning potential for success in this role.

At Reapit, we prioritise hiring individuals who share our values and possess the right attitudes and behaviours for success. Whilst some of the listed requirements may be important, don’t worry if you don’t meet all of them, we’d still like to hear from you.

Experience/

Skills:

Minimum 3–5 years proven experience driving value for customers, ideally within CRM software solutions or the estate agency sector.

Knowledge of UK Estate Agency operations, processes, and compliance requirements (highly desirable).

Experience conducting discovery sessions, operational reviews and needs analysis to identify efficiencies, process improvements and commercial opportunities.

Strong understanding of customer operational strategies, change management and consultative approaches to supporting business transformation.

Ability to analyse customer usage data, identify trends and make commercially focused recommendations to improve engagement and operational performance.

Strong digital literacy, with the ability to leverage technology and data to enhance training effectiveness and learner engagement.

Competence in using CRM systems (estate agency CRM experience strongly preferred).

Soft Skills:

Exceptional interpersonal, communication, and stakeholder management skills, with the ability to build trust and credibility at all levels.

Strong presentation and facilitation skills, with the confidence to lead and influence large groups, both in-person and virtually.

Excellent organisational and time management skills, with a proven ability to manage multiple priorities and projects simultaneously.

Strategic thinker with a proactive, problem-solving mindset, capable of adapting in a fast-paced, client-focused environment.

Passionate about continuous learning and development

As a Training Consultant we expect your success and impact in the early stages of your career with us to look something like this:

Within 1 month:

Be familiar with our product suite and the solutions we have

Understand the training options…