Community Engagement Officer; GR

The Community Engagement Officer is responsible for supporting the planning, delivery and effective monitoring of community engagement and social value activities across projects in the North & Mid Wales region.

The role acts as the primary point of contact for members of the public and stakeholders, managing enquiries and complaints in a timely and professional manner. It supports site teams by maintaining proactive communication, minimising disruption, and ensuring a positive interface between the project and the local community.

The role also supports the delivery of social value initiatives, including employment and skills, education engagement, and reporting requirements, alongside general coordination duties where required.

At Griffiths, we are committed to promoting equality, diversity and inclusion through our recruitment process. We believe that a diverse workforce brings a wealth of perspectives, ideas, and experiences that strengthen our organisation and enhance the quality of our work. We welcome applications from everyone and can provide reasonable adjustments and tailored support for candidates who require this, including Armed Forces Veterans, Reservists and Care Leavers.

• Act as the first point of contact for members of the public and stakeholders
• Manage and resolve complaints and enquiries relating to construction activities
• Maintain a complaints and enquiries register, ensuring all issues are tracked and closed out
• Support Site Agents and project teams by managing community interface and communication
• Liaise with client representatives, local authorities and key stakeholders to support coordinated communication and engagement
• Support the identification and management of community and stakeholder risks to protect the reputation of the business and the project
• Develop and support the delivery of social value plans and community engagement activities
• Liaise with stakeholders to create training and employment opportunities
• Monitor and record social value delivered using Thrive
• Provide KPI information for relevant reports
• Be the point of contact for apprentices
• Maintain accurate social value activity records and manage event logistics
• Create communications content for the business
• Support the induction process for new starters
• Provide general project support where required
• Escalate significant or sensitive issues to project leadership where required
• Maintain a visible and regular presence on site to support effective community engagement
• Represent the business professionally in all interactions with the public and stakeholders

Community Engagement: Act as the primary interface between the project and the local community, including residents, businesses and key stakeholders. Manage day to day engagement, ensuring clear and timely communication of works, impacts and programme updates. Proactively identify and address community concerns to minimise disruption and maintain positive relationships throughout project delivery. Support bilingual communication with local communities where required.

Social Value Delivery: Support the implementation of project specific social value plans alongside core community engagement responsibilities. Organise and attend community engagement events, careers fairs, school visits and volunteering initiatives to promote the project and wider business. Liaise with local partners, schools, colleges and charities to create opportunities for training, employment and community benefit. Monitor and track delivery against social value KPIs, including local employment, training hours, volunteering days, local spend and engagement with education, using the Thrive Social Value Measurement Tool.

Contribute to monthly and quarterly social value reporting for internal and external stakeholders, ensuring accurate and timely submission of data and supporting evidence. Prepare and deliver educational and outreach activities, including STEM engagement, to support awareness of construction careers and skills development within the local community.

Apprenticeship and Skills Support: Act as a point of contact for apprentices and trainees on site, providing regular engagement and support to aid development and wellbeing. Work with site teams and local partners to promote apprenticeship, trainee and employment opportunities within the local community. Support onboarding and induction processes for new entrants, ensuring a positive introduction to the project and the business.

Assist in coordinating apprentice reviews and identifying any additional support or training needs in collaboration with line managers.

Project Coordination and Reporting: Maintain accurate records of community engagement and social value activities using the Thrive Social Value Measurement Tool, including evidence logs and stakeholder contact information. Support the preparation of reports, case studies and tender submissions by providing up to date data and examples that showcase community…