Senior Customer Consultant FTC

Senior Customer Consultant - Barry (12m FTC)

Senior Customer Consultant Barry (12m FTC) Principality
• Barry, Wales, UK

BELONG. The same place has no place like Principality.

Our home is your home when you decide to join the team. We go further to bring you the warmest of welcomes. From a friendly and inviting environment to a flexible benefit package designed around you when it comes to belonging there really is no place like Principality. We keep it flexible wherever possible; we encourage you to look after yourself
; we do our bit in the communities we serve and support you in doing the same and we promise to get better together
.

Some reasons you may want to consider working with us; were a 2022 winner of UK Best Large Workplaces for Women we ranked number 6 for wellbeing in 2022 we have an extensive financial and well-being benefits package. Belong designed to put our people first we have consistent colleague engagement scores of over 85% and a caring community of all discover why there's really no place like Principality;

to build a meaningful career even if you're new to the financial services. We've got you covered.

At Principality Building Society we believe great people come from all backgrounds for individuals with energy empathy and a passion for helping others to join our full training and support to help you succeed.

As a Senior Customer Consultant youll be the first point of contact for our members making sure they feel welcomed, supported and valued whether they visit us in-branch via telephone or get in touch online.

• Welcome and support customers in finding the right financial solutions.
• Deliver outstanding service that builds trust and long-term relationships.
• Mentor and support a team of Customer Consultants helping them grow and develop.
• Step in for the Branch Manager when needed contributing to the smooth running of the branch.
• Supporting customers over the phone and through our digital channels.
• Ensuring the smooth running of daily branch operations in line with policy and procedures.
• Staying up to date with internal policies and regulatory requirements.
• Working collaboratively with your colleagues across the branch network and deliver exceptional service.

• A natural people person with strong communications skills.
• Comfortable working in a fast-paced customer focused environment.
• Ability to deliver outstanding customer service either face-to-face or over the phone.
• A proactive attitude and willingness to learn and grow in the role.

• Full training, no financial background needed.
• Supportive team environment where you're encouraged to thrive.
• A career with a real purpose and impact.

Apply now and let's build your future together.

Contact

If you have any questions in relation to this role please contact the recruitment team at

We are passionate about creating an inclusive workplace where diversity is celebrated and where colleagues feel a sense of belonging Nigel Taylor, Head of Brand Impact & Communication. But don't just take our word for it, see what our colleagues say about working here too;
Careers ()

Required Experience: Senior IC

• Debugging
• Remote Access Software
• IT Service Management
• IOS
• Multithreading
• VPN
• Neo4j
• FISMA
• SSO
• Github
• Google Suite
• Troubleshooting

Employment Type

:
Full-Time

Experience:

years

Vacancy: 1