Customer Support Consultant​/Lab Liaison

Customer Support Consultant/ Lab Liaison page is loaded## Customer Support Consultant/ Lab Liaison locations:
Wetherby, United Kingdom time type:
Full time posted on:
Heute ausgeschriebenjob requisition :
J-052829

Are you ready to make a meaningful impact on theour growing Lab Liaison Team! Our collaborative, solution-driven team excels at problem-solving and customer outreach. If you’re passionate about teamwork, continuous learning, and providing an exceptional customer experience, this is an opportunity for you.
*
* PRIMARY DUTIES AND RESPONSIBILITIES:

*** Provide proactive customer outreach and resolve issues promptly to ensure an optimal customer experience.
* Collaborate with team members across IDEXX to research and resolve Reference Lab customer concerns and testing issues.
* Maintain strong internal and external customer relationships through professional, clear, and empathetic communication.
* Support quality management systems and compliance requirements.
* Contribute to team growth through active participation in development programs and collaborative knowledge sharing.
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* EDUCATION:

*** High School diploma or equivalent required;
Associate or Bachelor’s degree preferred.
** Required

Skills and Abilities

*** Strong customer service and interpersonal skills with experience in building and maintaining relationships.
* Ability to work collaboratively in a team-oriented environment, including across international teams and diverse cultures.
* Excellent verbal and written communication skills, with the ability to explain complex information clearly and professionally.
* Analytical and problem-solving skills to research and resolve issues effectively, using critical thinking to make sound decisions.
* Proficiency in Microsoft Office and other relevant systems, with technical aptitude to learn new tools, lab processes, and diagnostic terminology.
* Commitment to continuous learning and improvement, staying current with evolving processes, tools, and industry standards.
* Ability to handle challenging conversations with professionalism and empathy, ensuring customer needs are met throughout the process.
* Strong attention to detail and dedication to data accuracy and integrity to support compliance and quality standards.
* What You Can Expect From Us:  Annual rates targeting: 33k  Opportunity to do meaningful work where you positively impact the lives of people and pets all over the world

Schedule:

This is a full time (37.5 hr / wk), day-shift role with scheduled shifts Mon-Fri 9:00 am to 5:30  pm  The shifts and hours may vary slightly depending on business needs.  Reliable and dependable attendance is an essential function of this position
** Physical Demands
*** This role involves extended periods of sitting and frequent use of phones and computers.
* Occasional lifting of items up to 25 pounds may be required.
* Visual and auditory acuity is necessary for accurate computer work and effective phone communication.
** Work Environment
*** This position is based in the Wetherby Lab.
* Strict adherence to all safety standards, protocols, and protective measures is required to ensure a safe working environment.
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