Customer Experience Advisor | S1 | Retail Banking | Burton Trent Branch

Customer Experience Advisor

Location:

Burton On Trent Branch.

Hours:

28 hours per week on a rota schedule (Monday to Saturday, 8 am to 6 pm).

• Act as the first point of contact for customers in‑branch or over the phone.
• Assist with day‑to‑day transactions, queries, and servicing.
• Answer customer calls into our contact centre.
• Build relationships and find solutions for customers.
• Develop knowledge of Santander services and products to better help customers.
• Identify new ways to improve the customer experience.

• Proven ability to deliver outstanding customer service in face‑to‑face or telephony environments (Required).
• Effective communication skills to understand customer needs (Required).
• Desire to go above and beyond for customers (Preferred).
• Strong team‑working skills with a flexible, can‑do approach (Preferred).
• Openness to a broad range of activities, even outside standard expectations (Preferred).
• Capacity to grow, adapt and change to accommodate business needs and priorities (Preferred).
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• £25,000.00 – £31,579.00 per annum (depending on experience). Annual salary based on a standard 35‑hour working week; actual salary offered will depend on skills, experience, qualifications and location.
• £500 annual cash allowance to spend on benefits.
• 25 days holiday plus bank holidays (increases to 26 days after 5 years of service). Option to purchase up to 5 contractual days per year.
• Voluntary healthcare benefits at discounted rates (medical insurance, dental insurance, health assessments).
• Pension: 8% of salary matched by Santander; up to 12.5% total if employee contributes, with a cash option.
• Protection for you and your family: company‑funded death‑in‑service benefit, income protection insurance, and discounted rates for additional life assurance and critical illness cover.
• Share plan participation in Santander’s success.
• Access to staff products (e.g., Edge Current Accounts, Credit Cards) with no fees.
• Competitive rewards reflecting the real impact you make.
• Wellbeing support covering physical, mental, social and financial health, with access to partner apps, gym discounts, online classes, flexible healthcare and mental health support.
• Support for every life stage, including enhanced family leave, childcare options and tailored wellbeing support.
• Time and opportunities to give back through volunteering.
• Global growth opportunities to shape your career across Santander’s international network.

At Santander, we are proud to be an inclusive organisation that provides equal opportunities for everyone—regardless of age, gender, disability, civil status, race, religion or sexual orientation. We are committed to creating a recruitment experience that is accessible, fair and welcoming for all candidates.

All candidates must have the right to work in the United Kingdom to commence employment with Santander. Relocation costs, if applicable, may be self‑responsibility.