Customer Service Advisor; Welsh

Salary Scale 2 - £25,948 per annum

Customer Service Advisor (Welsh Essential)

Full Time (37 hours per week) and Permanent

Monday - Friday on a rota basis 8am - 8pm

To provide an outstanding support service (Welsh and English) to all Bridgend College students and stakeholders.

• Ability to answer phone calls, enquiries and Live Chat confidently in Welsh
• Ability to deliver a high quality customer focussed service
• Ability to implement administration systems
• Knowledge of Google Suite
• Good interpersonal skills
• Resilient
• Team player

Bridgend College recognises its responsibility to ensure the safety and wellbeing of all students. We apply a rigorous process of checking the suitability of staff and volunteers to work with children and vulnerable adults. The above post is subject to a satisfactory enhanced DBS disclosure for child and adult workforce.

Bridgend College understands the value of providing services in Welsh and the need to grow its bilingual workforce. We therefore encourage applications from candidates who are able to demonstrate good Welsh language skills. Please specify in your personal statement whether you would prefer to have your assessment/interview conducted in Welsh.

We are actively seeking to improve representation from all sections of the community and promoting equality of opportunity. We welcome applications from everyone, including people from different backgrounds and communities, and of different ages.

We are proud to be a Disability Confident Leader and we guarantee to interview anyone with a disability if their application meets the essential criteria for the post, and consider them on their abilities. We can also offer reasonable adjustments throughout the recruitment process.

The successful candidate will be required to provide evidence of identity and eligibility to work in the UK.

The College does not participate in the UK Visa Sponsorship Scheme therefore, candidates will have to provide evidence of their Right to Work in the UK if offered a role with us.

Please note there may be a requirement for a second stage interview or assessment.