Intermediate User Researcher

About the Role

Hippo is a rapidly growing digital consultancy passionate about building and delivering transformative digital solutions for a diverse range of public and private sector clients. We are recruiting for an Intermediate User Researcher to support our mission. We work at the intersection of strategy, design, and technology to solve complex problems and create lasting value.

• Collaborate with teams to develop comprehensive research plans that align with delivery goals and timelines.
• Independently conduct various research activities, such as moderated usability testing or contextual interviews, ensuring high‑quality outputs.
• Synthesize research data from multiple sources at pace to identify patterns, trends, and actionable insights.
• Present research findings in a compelling way that helps teams and stakeholders align on user‑centered decisions.
• Proactively identify and navigate potential ethical risks and safeguarding issues within research sessions.
• Manage the operational aspects of research projects, including recruiting strategies and compliant data practices.

• Proven experience in planning and executing end‑to‑end user research within an agile environment.
• Ability to select and adapt research methods (e.g., usability testing, interviews, surveys) to meet clear project objectives.
• Strong skills in qualitative analysis and the ability to turn complex data into simple, actionable recommendations for design and product teams.
• Experience working in a multidisciplinary team and building positive relationships with cross‑functional members.
• Familiarity with ethical standards and GDPR compliance in the context of user research.

• Experience conducting research with vulnerable groups or in sensitive problem spaces.
• Knowledge of accessibility standards (e.g., WCAG) and experience conducting inclusive research with users who have access needs.
• Contributing to an internal community of practice by sharing knowledge and best practices.

• Contributory pension scheme (Hippo 6% & employee 2%)
• 25 days holiday plus UK public holidays
• Perkbox access for a wide range of discounts
• Critical illness cover
• Life assurance and death in service cover
• Volunteer days
• Cycle‑to‑work scheme for avid cyclists
• Salary sacrifice electric vehicle scheme
• Season ticket loans
• Financial and general wellbeing sessions
• Flexible benefits scheme with options including private health cover, private dental cover, additional pension contributions, extra holidays, wellbeing contribution, charity contributions, and tree planting

At Hippo, we’re dedicated to creating a diverse, equitable and inclusive workplace that works for everyone. We actively encourage applications from underrepresented groups including women, ethnic minorities, LGBTQ+, neurodivergent and people with disabilities. We are a registered Disability Confident Employer, Mindful Employer, Endometriosis Friendly Employer and a member of the Armed Forces Covenant.

Headquartered in Leeds, we have offices across the UK in Glasgow, Manchester, Birmingham, London and Bristol. Candidates are expected to be located within reasonable travelling distance from one of our offices and be open to flexible travel, including on‑site work at client locations at least two days per week. We offer a relocation support package of up to £8,000 (terms and conditions apply).