Service Engineer

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance – a culture where accountability is clear and aligned, and where we reward business outcomes and impact.

That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value for our stakeholders. In 2024, Sealed Air generated $5.4 billion in revenue and had approximately 16,400 employees distributing products and services to 117 countries/territories around the world. To learn more, visit

You will be responsible for providing on-site and remote technical support, installation, commissioning, maintenance, and repair of company equipment at customer sites. You will cover work in the South West, and South Wales, also with travel throughout the UK as required. Ideally, you will be located in the Gloucester, Worcester, Wiltshire area.

This role ensures high levels of customer satisfaction therefore we are looking for a self-motivated, professional, reliable, and customer-focused person, who has strong attention to detail and commitment to quality with the ability to remain calm under pressure and adapt to changing schedules.

• Install, configure, and commission equipment of systems at customer sites
• Conduct functional testing to ensure equipment performance meets specifications
• Provide customer training on correct operation and maintenance

• Perform scheduled preventative maintenance to minimise equipment downtime
• Diagnose faults, troubleshoot issues, and carry out effective repairs
• Document all service activities accurately using Service Max

• Act as the first point of contact for technical issues on-site
• Provide clear guidance to customers regarding equipment operation and fault diagnosis
• Escalate complex technical issues to senior engineers or technical support when required
• Evaluates customer needs, defines their expectations, plan and organise service, maintenance or installation work

• Complete service reports and training documentation in a timely and accurate manner using Service Max
• Maintain records of equipment performance, recurring issues, and recommended improvements
• Provide feedback to engineering and product teams to support continuous improvement
• Maintains open communication with Sales to ensure all information involving projects and customer activities is communicated
• Manages specific projects as Team Leader or Team Member. Ensures timely progress for projects, reviewing and approving relevant documentation, analysing data regarding equipment performance, maintenance, replacements, corrective actions, customer needs and other project elements, and planning the most efficient execution of maintenance and installations

• Comply with all company health and safety policies, risk assessments, and site-specific safety procedures
• Ensure all work is performed in accordance with technical standards and regulatory requirements
• Maintain company tools, equipment, and vehicles in good working order
• Maintain up-to-date knowledge of all technical aspects of Sealed Air’s packaging systems

• Strong Pneumatic and Mechanical knowledge
• Experience in field service, maintenance, or installation of technical equipment/machinery
• Strong diagnostic and problem-solving skills
• Ability to read and interpret technical drawings
• Excellent communication and customer service skills
• Ideally, you will be located in the Gloucester, Worcester, Wiltshire area to cover the South West and South Wales
• Willingness to working independently and travel extensively throughout the UK, with overnight stays when required/at short notice along with very occasional weekends
• Confident to train customers on machinery, deal with customers in a breakdown…