Regulatory Support Officer – Investigations and Enforcement Regulator of Social Housing

Overview

The Investigation & Enforcement team is the regulators dedicated resource leading the resolution of the most serious situations where Registered Providers are failing to meet the outcomes and standards required of being a registered social landlord. It also handles financially stressed situations that occur within the sector, and oversees the interventions and use of enforcement powers to deliver resolution and rescue approaches in line with the delivery of our fundamental objectives.

As a dedicated team it is able to provide the agile, intensive resourcing that is required in early stages of many cases to focus on getting to the root of the underlying issues, understanding stakeholders’ positions, and ensuring that early actions and interventions focus on stabilising positions while a resolution strategy is identified.

• Support in effective engagement with registered providers, carrying out analysis and engagement to support resolution and recovery plans where improvements are needed.
• Support the design of follow‑up interventions and engagement.
• Coordinate, monitor and contribute to casework, including assessments and reviews of key assurance and evidence.
• Engage with registered providers and develop/managing relationships.

• Sound understanding of regulator’s role and relevant experience in housing, governance, risk management or a comparable regulatory environment.
• Strong verbal and written communication skills, with the ability to manage relationships with a wide variety of stakeholders.
• Good analytical evaluation skills, ability to exercise sound judgement and reach conclusions.
• Ability to work across team boundaries in a collaborative and inclusive way, strong organisational skills, and manage competing deadlines.

We offer a range of benefits including a 35 hour working week, 33 days annual leave, access to the Civil Service Pension Scheme, staff discount scheme, cycle to work scheme, Nuffield Health Screening, and other well‑being focused benefits.

The role can be based out of any of RSH’s core offices in Manchester, Leeds, Birmingham and Bristol. Hybrid model of working with a mix of office and home working. Most roles involve some travel within England between offices, with occasional onsite visits to social housing providers.

Spot salary within the given range, normally the minimum of the range. No incremental progression through pay scale. Annual salary reviews determined by the government pay award.

Our anonymous shortlisting process helps to ensure fair and consistent recruitment decisions, based solely on skills and experience. We are a Disability Confident Employer and commit to building a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, beliefs, identities and life experiences.