Bereavement Officer

Bereavement Officer (RP0021)

Salary: £34,431 pa starting, progressing to £37,464 pa through annual increments subject to satisfactory service (inclusive of outer fringe allowance).

Hours:

37 hours per week (5 days out of 7, including some Saturdays on a rota).

Contract:

Permanent.

• Chapel Duties – Welcoming families and Funeral Directors, ensuring services are conducted with dignity and run seamlessly.
• Cremation – Undertaking full training and working towards an accredited FBCA qualification, participating in the complete cremation process and the respectful management of ashes.
• Administration – Managing bookings for burials and cremations, verifying documentation, maintaining accurate records, and supporting families with enquiries.
• Contract Management – Overseeing contractors to ensure cemeteries are maintained to our service standards, including grounds care, site cleaning, and grave preparation.

Based at our award‑winning Oak Hill Lawn Cemetery & Crematorium five days per week (including some Saturdays on a rota basis), with travel required to cemeteries and other council offices and sites across the borough.

UK full driving licence required.

Ability to converse with ease with members of the public and provide advice in accurate spoken English is essential.

Access to local government benefits such as generous annual leave, national pay award agreements, and the local pension partnership.

Wide range of health and wellbeing events as well as a learning and development programme.

To see all the benefits of working for Welwyn Hatfield Borough Council, visit our careers website here:
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Collaborative, Open, Responsible, Excellent – underpin how we work and what we stand for.

Please note we do not offer sponsorship for employment in the UK.

Closing date for applications: 15 March 2026.

Remote assessments: 19 March 2026.

Face-to-face interviews: 26/27 March 2026.