Quality Assurance Manager

CQC/Ofsted regulated services

Midlands based UK role

Package - £50 to £55k plus car allowance Nationwide Travel

As Quality Assurance Manager, you ll work alongside the senior Management team to Lead quality assurance processes and ensure regulatory compliance (CQC, Ofsted)

Establish QA policy and procedure to drive quality forward across the portfolio

Conduct audits, inspections, and assessments to identify improvements.

Drive national and regional quality initiatives to help services achieve Outstanding ratings.

Support managers with regulatory responses and develop action plans.

Monitor incidents, complaints, and safeguarding concerns.

Promote person-centred planning and ensure care plans reflect individual needs.

Provide leadership, coaching, and mentoring to staff.

Deliver thematic reports and contribute to policy development.

Lead specific projects to support service development and best practice.

Maintain strong relationships with internal and external stakeholders.

Champion quality across all sites and promote continuous improvement

Degree-level education in health or social care (desirable

Level 5 in Health & Social care or equivalent

Minimum 5 years experience in health/social care.

Strong understanding of UK healthcare regulation and compliance.

Experience in clinical audit, policy development, and training delivery.

Proven ability to lead change and respond to compliance shortfalls.

Excellent communication and IT skills.

Ability to produce high-quality reports and effectively use digital care management platforms.

Empathetic, diplomatic, and sensitive to issues of vulnerability and independence.

Flexible, resilient, and able to manage competing priorities.

Committed to personal development and continuous learning.

A collaborative leader who empowers others and promotes a no-blame culture.

Passionate about delivering excellent customer service and valuing the people we support

£50-£55k

28 days annual leave (inc. bank holidays)

Essential car user allowance

Employee assistance scheme