Talent & Performance Partner

Overview

Are you passionate about helping people grow and thrive? Join us as a Talent & Performance Partner and play a central role in shaping the development of our leaders and colleagues across Capita Public Service (CPS). In this role, you’ll drive key performance and talent initiatives, support succession planning, and bring our Performance & Development programmes to life — helping build a confident, capable and engaged workforce.

If you enjoy facilitating meaningful conversations, designing impactful learning experiences, and influencing how talent is nurtured across a division, this is your chance to make a real difference. This role is primarily home‑based, with some travel to Capita sites and events when needed.

Job title: Talent & Performance Partner

• Deliver the Divisional Talent Strategy across Capita Public Service (CPS), partnering with the People Team and business leaders to identify, assess and develop talent, with a strong emphasis on diversity, equity and inclusion.
• Embed a high‑performance culture by driving Capita’s Performance Management framework, including Quarterly Progress Check‑Ins, Objective Setting and End‑of‑Year Reviews.
• Collaborate closely with Talent Acquisition to proactively identify internal mobility opportunities for high‑potential colleagues and support effective succession planning.
• Champion professional development by promoting and driving engagement with apprenticeships, and supporting Emerging Talent and Early Careers programmes where required.
• Increase capability across the division by supporting engagement with the Capita Management & Leadership Academy and the Data, Technology & AI Academy, including facilitating workshops where appropriate.
• Design and deliver learning interventions tailored to CPS‑specific needs, ensuring content is impactful, inclusive and evaluated effectively to drive continuous improvement.
• Provide clear, high‑quality data insights on talent, performance and development, using analytics to support decision‑making across CPS.
• Maintain and continuously improve the CPS Talent Hub, ensuring it remains a valuable, user‑friendly resource that supports colleague development.
• Support divisional Talent Events and Conferences, including preparation, facilitation and post‑event follow‑up.
• Act as an engaged and collaborative member of the CPS People Team, contributing to divisional People priorities and wider cultural initiatives.

Essential

• Experience delivering talent management processes, including talent assessment, high‑potential identification and succession planning, ideally within a large or complex organisation.
• Strong understanding of core talent practices, including performance management, talent reviews, succession frameworks and development planning.
• Proven ability to design and deliver learning and development interventions, with particular confidence in virtual facilitation.
• Highly confident facilitator, able to deliver engaging virtual and face‑to‑face workshops, leadership development sessions and large‑audience presentations.
• Excellent communication and influencing skills, able to explain processes clearly, facilitate meaningful conversations, and constructively challenge thinking.
• High proficiency in Excel, with the ability to handle and interpret complex datasets.
• Strong analytical skills, with the ability to draw out meaningful insights and present data in a clear, compelling way to support strategic decision‑making.
• Collaborative and people‑focused, with a strong commitment to diversity, inclusion and equitable development.
• Hands‑on, delivery‑focused approach, able to roll up your sleeves and support colleagues and leaders directly.
• Adaptable across different audiences, from all‑colleague groups to managers and divisional leaders, adjusting communication and facilitation style as needed.
• Continuous improvement mindset, bringing positivity, curiosity and a commitment to evolving processes and outcomes.

Desirable

• Experience supporting or managing apprenticeship programmes for existing colleagues or early‑career talent.
• Understanding or experience of strategic workforce planning and/or organisational…