Enterprise Solutions Engineer - English

About the Role

Ninja One is seeking a talented and motivated Enterprise Solutions Engineer to join our growing Enterprise organization. As a Ninja One Enterprise Solutions Engineer, you will be responsible for the strategic technical relationship and functional aspects of the Ninja One platform to prospects, users, and partners across a determined region. You will also work closely with the sales team to align on specific strategies before autonomously providing technical advice on the products and services on the presales side.

Your role on the Ninja One team will be influential in ensuring prospects and customers understand the Ninja One platform and are equipped to best utilize our products. This role will be hybrid of home/ Ninja One office/ on-location with customers and see you contributing and advocating across the company. Your key stakeholders, that success is based on, include Enablement, Sales Leadership, Solutions Engineers, Product Management and Development.

Reports to Sr. Director of Enterprise Solutions Engineering.

remote, anywhere in Germany

• Provide technical expertise and onboarding/ implementation support to enterprise clients, explaining the functional and technical aspects of Ninja One's products and services to partner teams as they relate to key customer infrastructure
• Conduct product demonstrations and proof-of-concept implementations for prospects and stakeholders
• Assist in resolving technical issues and answering complex product-related questions
• Liaise between Enterprise AE's and Solutions team for additional technical assistance
• Collaborate with enterprise partners and enablement teams to develop and execute sales strategies
• Fully engage in pre-planning steps (POC) and proactively interacting with customers to complete and prepare
• Partner with Enablement teams to create and deliver technical training sessions to enhance partner knowledge and capabilities
• Support the development of sales collateral and technical documentation for partner use
• Build and maintain strong relationships with Enterprise partners, serving as a trusted technical advisor
• Work closely with the Enterprise Account Managers to maintain customer "Pulse" and pursue new sales opportunities
• Act as advocate and liaison for Support needs taking initiative to educate processes and keep customer informed
• Participate in partner events, trade shows, and conferences to promote Ninja One's solutions
• Stay current with industry trends, competitive landscapes, and emerging technologies
• Provide feedback to product management teams on partner and customer needs
• Share knowledge of issues and corresponding resolutions or workarounds with partner teams (including, but not limited to, the creation of new knowledge base articles/solutions and procedures)
• Other duties as needed

• 5+ years' experience as a Sales Engineer, preferable in an Enterprise focused role
• Strong technical background with proficiency in Windows systems (Windows registry, services, etc.), IT infrastructure along with working knowledge of Linux/Mac
• Knowledge of networking and security concepts
• You exercise sound judgment and prioritize based on customer impact
• As a lifelong learner you are adaptable to new technologies and embrace change
• Polished verbal and written communication skills that deliver messages with a customer first mindset by explaining complex technical concepts to both technical and non-technical audiences
• You skillfully build and maintain relationships, both in-person and virtually
• Experience with remote monitoring and management (RMM) tools, IT service management (ITSM), or similar technologies is a plus
• You can work independently and with a team in a global environment
• Ability to efficiently multi-task with several tools, work independently and prioritize tasks, honor rules of engagement, and follow policies, processes and procedures
• You are highly organized
• You see ambiguity as an opportunity to step up and clarify understanding, needs and expectations
• Driven and self-motivated; you set the pace for yourself and other around you
• Customers, clients, and teammates see you as a problem solver that brings all the details to…