User Experience Researcher

Contract User Researcher - 5th of January Start Available

Location: UK Remote with occasional travel to London or Leeds.

Contract Type: Inside IR35

Duration: 3 months

About the Role

WRK digital are proud to partner with a leading consultancy working in the tech for good space, supporting the development of crucial applications within the NHS. We are seeking 3 experienced User Researchers to join the team on a 3-month inside IR35 contract. This role will focus on delivering user‑centred research to inform the design and development of digital services that make a real impact in healthcare.

Key Responsibilities

• Plan, design, and conduct user research activities to understand user needs, behaviours, and pain points.
• Develop research strategies and methodologies aligned with project goals and NHS standards.
• Conduct qualitative and quantitative research, including interviews, surveys, usability testing, and contextual inquiries.
• Analyze and synthesize research findings into actionable insights and recommendations.
• Collaborate with designers, developers, and product teams to ensure user needs are embedded in design decisions.
• Create and maintain research documentation, personas, and journey maps.
• Present findings to stakeholders influence decision‑making with evidence‑based insights.
• Ensure compliance with accessibility, data protection, and ethical research standards.

Required Skills & Experience

• Proven experience as a User Researcher in agile, user‑centred design environments.
• Strong knowledge of research methods and usability testing techniques.
• Experience working on public sector or healthcare projects is highly desirable.
• Ability to communicate research findings clearly and persuasively to technical and non‑technical audiences.
• Familiarity with GDS (Government Digital Service) standards and NHS digital guidelines.
• Excellent stakeholder management and collaboration skills.
• Experience with remote research tools and techniques.
• Understanding of service design principles.
• Background in accessibility and inclusive design.

Interested? Contact James @ WRK digital today to learn more and apply for this exciting opportunity to make a real difference in the NHS through user‑centred design.

Mid‑Senior level

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