Senior IT Support Technician

Overview

We’re looking for a Senior IT Support Technician to join our on-site team in Long Hanborough (Oxford). This senior role is central to supporting colleagues locally, and across Europe and Africa, ensuring they have the systems, equipment, and technical support they need to work effectively. You’ll act as the primary on-site technical expert, working closely with a wider global IT team.

As the first point of contact for on-site IT issues, you’ll play an important role in creating a smooth, positive experience for employees - whether that’s setting up new laptops, resolving day‑to‑day technical problems, or supporting regional teams remotely. This is a great opportunity for someone who enjoys variety, working with people, and being trusted as the “go‑to” IT support on site.

• First point of contact for on-site IT issues, creating a smooth, positive experience for employees.
• Set up new laptops and resolve day‑to‑day technical problems.
• Support regional teams remotely as needed.
• Collaborate with a wider global IT team and act as the primary on-site technical expert.

Note:

The original description does not specify formal qualifications. Please refer to the hiring team for details.

• On-Site Working: This is a 5‑day per week on-site role based in Long Hanborough, offering daily interaction with teams and hands‑on experience
• Travel Opportunities: Occasional travel to other European sites, plus semi‑regular visits to our Oakdale office in Wales
• Comprehensive Benefits Package: Health cover, death‑in‑service benefit, company sick pay scheme, and income protection
• Wellbeing Support: Access to our Employee Assistance Programme and an annual paid Mental Wellness Day
• Volunteering Time: Paid time off to support causes that matter to you