Field Application Scientist , Serving EMEA

Position

Field Application Scientist (UK‑Based, Serving EMEA). Location Requirement:
Must reside in the UK or surrounding areas. Corporate Office:
San Ramon, California. Relocation Assistance:
Not provided; local candidates strongly encouraged. Salary:
The final offer will reflect the candidate’s experience, technical capabilities, and breadth of regional responsibilities associated with the role.

You are a scientifically trained professional with strong hands‑on experience supporting advanced research technologies. You excel at installing, optimizing, and troubleshooting complex scientific instruments in customer environments. You’re skilled at translating scientific needs into practical technical solutions and ensuring that systems integrate smoothly into real‑world workflows. You communicate clearly, solve problems proactively, and build strong relationships with users, making you a trusted partner in helping customers get the most out of their tools.

• Bachelor’s degree in a relevant scientific discipline (biology, chemistry, biochemistry, engineering, physics, or related field) or equivalent industry experience.
• At least 5 years of hands‑on experience working with scientific instruments, laboratory equipment, or analytical technologies.
• 5+ years in a customer‑facing technical role such as field service, technical support, or scientific applications.
• Based in the UK or surrounding areas, with the ability to travel 50–60% across the UK and broader EMEA region.
• Demonstrated ability to install, configure, maintain, and troubleshoot scientific instruments or technical systems.
• Strong understanding of scientific workflows and the ability to translate complex concepts into practical applications.
• Excellent verbal communication skills for training, demonstrations, and customer interactions.
• Proven ability to work independently in customer environments with minimal supervision.

• Master’s degree or PhD in a scientific or engineering discipline.
• Prior experience as a Field Application Scientist, Field Service Engineer, or hybrid role supporting complex instrumentation.
• Background in viscometry, rheometry, fluid dynamics, or related scientific instrumentation, with the ability to support technical discussions and customer applications.
• Experience supporting customers across multiple EMEA countries.
• Familiarity with regulatory, safety, or quality standards relevant to laboratory or industrial environments.
• Experience with CRM or service management platforms (e.g., Hub Spot, Salesforce, Service Max).
• Demonstrated success delivering customer training, workshops, or scientific presentations.
• Experience working with cross‑functional teams such as R&D, engineering, sales, and product management.
• Strong project management skills and experience coordinating installations or multi‑site deployments.
• Ability to analyze customer feedback and contribute to product improvement discussions.

These physical requirements are not exhaustive, and additional job‑related physical requirements may be added to these on an as‑needed basis.

• Ability to lift and move materials up to 25–50 lbs as needed.
• Ability to stand, walk, or move between work areas within the production and manufacturing environment.
• Ability to use standard material‑handling tools or equipment (training provided if needed).
• Ability to work in a production/manufacturing area on a regular basis.

Scientific Applications Support

• Provide training, demonstrations, and consultation on scientific workflows.
• Translate complex scientific concepts into practical applications using company products.
• Act as a trusted advisor to researchers and technical staff.

Technical Service & Engineering

• Install, configure, and maintain instruments and systems at client sites.
• Troubleshoot and resolve technical issues to minimize downtime.
• Ensure compliance with safety and regulatory standards during service activities.

Customer Success & Solutions

• Serve as the primary technical/scientific liaison between customers and internal teams.
• Collect customer feedback and relay insights to product…