IT Operations Lead

About us:

Wifinity was founded in 2007 to solve a problem—our armed forces were struggling with reliable connectivity. While living in barracks, often in remote locations, ordering a landline and booking in an engineer just wasn’t an option.

And that problem isn’t exclusive to the military, either. Students living in University accommodation, families visiting holiday resorts, or living in shared accommodation and retirement communities.

Conventional home broadband doesn’t always work for them.

Wifinity is different. We offer the same benefits as traditional broadband, such as super‑fast speeds, WiFi, and secure and private networks, but none of the downsides. We even offer Pay As You Go and flexible contracts, so customers only pay for what they need without hefty penalties or long contract terms.

We take the complexity out of connectivity.

The IT Operations Lead is responsible for the hands‑on delivery, reliability, and security of Wifinity’s IT services and infrastructure. This is a deeply technical, player–manager role leading a small team of three, with significant personal involvement in M365, Linux systems, Nutanix‑hosted infrastructure, cloud platforms, monitoring, incident management, and automation.

The role ensures that core IT platforms and services are robust, well‑monitored, and operationally sound, supporting both corporate users and operational teams. While leadership and structure are important, this role is fundamentally hands‑on, requiring strong individual technical contribution alongside team leadership.

• Own the end‑to‑end delivery of IT Service Desk services and act as a senior escalation point, frequently resolving issues hands‑on.
• Ensure clear prioritisation, SLAs, escalation paths, and accurate documentation and drive pragmatic improvements to tooling, self‑service, and knowledge base content.
• Endpoint device management including robust configuration of MDM, InTune and Conditional Access alignment to Info Sec policies
• Asset management and optimisation including M365 Defender

• Hands‑on ownership of on‑premise infrastructure predominantly hosted on Nutanix.
• Strong personal responsibility for Linux‑based virtual machines and services running on the Nutanix platform.
• Design, build, patch, harden, and troubleshoot Linux systems in production environments.
• Manage compute, storage, networking, backups, and platform resilience within Nutanix.
• Own capacity planning, lifecycle management, and platform upgrades in line with operational demand.
• Work directly with hardware, data centre, and support partners where required, while retaining internal technical ownership.

• Hands‑on ownership of cloud infrastructure platforms (e.g. Azure / AWS).
• Operate cloud services using a Linux‑first approach, aligned with on premise standards.
• Implement and maintain infrastructure as code, automation, and standardised builds.
• Own identity, access management and authentication, backups, disaster recovery, and cost optimisation and ensure M365 is optimal and fit for purpose.

• Own monitoring tools across infrastructure and services.
• Configure alerts, dashboards, and thresholds based on real operational needs.
• Use monitoring data to proactively identify issues and prevent outages and continuously improve visibility, reducing reactive incident load.

• Lead and actively participate in major and complex incident response.
• Coordinate resolution across IT, Network Operations, and third parties.
• Own root cause analysis (RCA) and follow‑through of corrective actions and ensure incidents are genuinely fixed, not just closed.

• Own software asset and license management across the estate.
• Maintain accurate inventories and ensure license compliance.
• Actively optimise spend through rationalisation and renewal reviews and work closely with Finance and Procurement on renewals and budgeting.

• Lead a small team of 3 through direct involvement, mentoring, and coaching.
• Balance delivery…