Campaign Director

Role Overview

One of our Influencer Marketing Agency clients are looking for a Campaign Director to join their expanding team.

The ‘Influencer Campaigns Director’ is the driving force behind client retention, performance quality, and Campaign Manager (CM) development at our client.

You will lead a pod of Campaign Managers, sharpen their strategic abilities, and ensure they deliver consistently excellent outcomes. You’ll own churn, upsell opportunities, relationship health, and the overall performance of the accounts under your remit.

When standards slip, you step in. When a CM needs training, you train them. When a client needs clarity, you provide it. This is a hands on leadership role central to growth, stability, and reputation - and demands both urgency and long-term thinking. You won’t be managing tasks, you’ll be owning outcomes.

We’ve reached a stage where performance, consistency, margin control and campaign manager development all need dedicated ownership. Your role here will be to do exactly that as we scale into being the UK’s number one influencer first performance agency.

Leadership & Team Development

• Coach and develop Campaign Managers, raising their performance in strategy, communication, and client management.
• Conduct regular performance reviews and create clear development plans for each AM.
• Build a culture of accountability, high standards, and proactive problem-solving.
• Step in with hands-on support when CMs need guidance on campaign strategy, creator sourcing, performance analysis, content execution, or client communication.
• Raise the bar on strategy, communication and execution across the campaign manager pod

Client Success, Retention & Relationship Health

• Own churn, retention, client satisfaction scores, and overall relationship quality within your pod.
• Identify early signs of risk — performance dips, communication gaps, unclear expectations - and act immediately.
• Ensure clients have clear strategic roadmaps, quarterly objectives, and transparent expectations.
• Support CMs in high-stakes client conversations, QBRs, renewals, and escalations.

Strategic Oversight & Performance Management

• Oversee the strategic direction of all accounts under your remit, ensuring strategies are tight, ambitious, and grounded in performance data.
• Ensure forecasts are accurate, achievable, and aligned with internal revenue targets.
• Identify performance opportunities and direct CMs to act on them - from creator recruitment to creative testing to affiliate activation.
• Build and refine strategic frameworks, templates, and playbooks that raise consistency and execution quality across all accounts.

Commercial Accountability

• Drive upsell and expansion revenue across your pod, supporting CMs in spotting and pitching growth opportunities.
• Ensure accounts are profitable and delivered efficiently within scope.
• Support the leadership team on new business opportunities where senior strategic direction is needed.

Escalation & Problem-Solving

• Serve as the senior escalation point for client and operational issues.
• Resolve problems quickly, protect client relationships, and stabilise the team when challenges arise.
• Bring clarity, calm, and strategic direction when accounts hit friction points.

Cross-Functional Collaboration

• Work closely with ops, partnerships, creator acquisition, and leadership to ensure seamless delivery and aligned priorities.
• Refine internal processes to help Campaign Managers operate more efficiently and at a higher standard.
• Stay ahead of platform changes, creator trends, and evolving best practices, ensuring the team does the same

Innovation and Efficiency

• Own the campaign delivery function and its efficiency - leverage and innovate new ways of increasing margin, driving down cost, increasing delivery speed and implementing new systems and technology
• Work closely and maintain relationships with our software vendors to ensure seamless colla

• You lower churn and strengthen client relationships
• You lead our account managers in accelerating their growth and delivering consistently high performance
• You play a leading part in increasing our revenue through client…