Head of Community Bank – Consumer Channels

## Head of Community Bank – Consumer Channels Apply locations:
Flexible:
Bristol:
Edinburgh:
Birmingham:
Leedstime type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
June 26, 2026 (13 days left to apply) job requisition :
158526
** End Date
** Thursday 25 June 2026
** Salary Range**£106,565 - £125,370
** We support flexible working –  for more information on flexible working options
**** Flexible Working Options
** Flexibility in when hours are worked, Hybrid Working
** Job Description Summary**.
** Job Description
***
* JOB TITLE:

Head of Community Bank – Consumer Channels
**** LOCATION(S):
Manchester, Leeds, Bristol, Edinburgh, Birmingham or Chester
***
* HOURS:

Full Time
**** WORKING PATTERN:
Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites mentioned above, and being visible in our Community Branch Network. Colleagues with disabilities can be supported with workplace adjustments, including hybrid working expectations in line with our Flexibility Works policy**##
** What*
* ** you’ll*
* ** be doing
** This is a rare opportunity to lead one of the UK’s largest customer-facing operations, spanning c.700 branches serving communities across the country. As Head of Community Bank, you’ll play a critical role in delivering the Group’s strategy, shaping how our physical network evolves alongside digital channels and changing customer behaviours. Operating at national scale, you’ll set a clear vision, align colleagues behind it and balance long-term strategic ambition with consistent delivery.

You’ll lead through a senior leadership team including Regional Directors and the Head of Customer Experience, building capability, strengthening accountability and raising performance standards across a large, geographically dispersed workforce. Creating a culture where colleagues feel inspired, empowered and focused on delivering strong customer outcomes will be central to your success, alongside owning the delivery of key business outcomes including commercial performance, colleague engagement and fair customer results, using insight, judgement and market awareness to continually improve performance and shape future direction.

Working in a highly visible and collaborative environment, you’ll partner closely with senior leaders across Community Bank, central business units and external stakeholders. You’ll influence enterprise priorities and drive change at scale, operating with confidence in a complex, fast-moving environment. This role is best suited to a commercially astute leader who thrives in ambiguity and is motivated by the opportunity to shape the future of Community Banking while leaving a lasting impact across customers, colleagues and communities.##

** Essential Skills
*** Proven experience leading large-scale, multi-site customer-facing operations (e.g. retail, banking, telco or similar)
* Demonstrable track record of leading complex transformation programmes in fast-paced, evolving environments
* Experience leading multi-layered senior leadership teams, driving high performance, engagement and cultural change
* Strong commercial and performance leadership, with accountability for financial, operational and customer outcomes
* Ability to influence and align senior stakeholders across a complex, matrix organisation##
** Desirable Skills
*** Experience with in financial services or a highly regulated environment
* Exposure to integrating physical and digital customer channels

We know that great talent comes from many backgrounds. While this advert may reference specific experience, we recognise that skills can be developed in different ways, so if you have transferable experience, we encourage you to apply.##
** This is a place for you
** Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.## We offer a wide‐ranging benefits package,…