Neighbourhood Manager

About Us

Vale Homes provide housing services across approximately 4000 properties throughout the Vale of Glamorgan delivering all aspects of tenancy management and customer engagement. We work closely with internal and external partners to provide a holistic customer experience meeting our corporate values:

• Let homes
• General estate management
• Tenancy Management
• Tenant Engagement
• ASB
• Sheltered Housing Schemes

• Value in the Vale
• Employment and training
• Community gardens and green spaces
• Health and well-being

• Ambitious
  :
  Forward thinking, embracing new ways of working and investing in our future.
• Open
  :
  Open to different ideas and being accountable for the decisions we take.
• Together
  :
  Working together as a team that engages with our customers and partners, respects diversity and is committed to quality services.
• Proud
  :
  Proud of the Vale of Glamorgan; proud to serve our communities and to be part of the Vale of Glamorgan Council.

Grade 8, SCP 26 - 30, £37,280 - £40,777, £19.32 - £20.66 p/h

37 Hours per week, 5 days per week

Alps Depot, Wenvoe, CF5 6AA

You will lead a team in delivering services which deal will all tenancy matters. This includes lettings, void management, enforcement and support services.

You will be able to demonstrate knowledge of relevant legislation and have a proven track record in Anti-Social Behaviour case management and achieving targets. You will also be able to demonstrate the drive and enthusiasm to lead the team towards continuous improvement in this area of the business. You will be able to inspire others and establish a positive culture within the team and other teams

• Experience of leading high performance teams.
• Two years work experience in the social housing sector including housing management and/or community investment.
• Experience of dealing with tenants and the public in a positive manner.
• Experience of working with partners to deliver positive outcomes for people.
• Experience of dealing with change strategies.
• Experience of developing performance management frameworks in housing management services.
• Experience of developing and delivering a neighbourhood based improvement projects.
• Knowledge of Housing Benefit and Supporting People Benefit.
• Ability to interpret and implement policy and procedure.
• HNC in Housing or equivalent
• Experience of legal work/court work.
• A 'can do' positive attitude.
• Seeks positive outcomes for service users.
• Takes ownership and responsibility for the area they manage.
• Supports colleagues in achieving shared objectives

Corinna Mantle: cm

Emma Williams: ecwil

Please see attached job description / person specification for further information.