Neighbourhood Manager

About Us

The Neighbourhood Manager plays a pivotal role in leading the delivery of frontline Street Scene services across the Vale of Glamorgan. Responsible for the day-to-day management of waste collection, recycling, street cleansing, and associated environmental services, the post holder ensures that high-quality, customer focused services are delivered efficiently, safely, and in line with corporate priorities.

Forward thinking, embracing new ways of working and investing in our future.

Open to different ideas and being accountable for the decisions we take.

Working together as a team that engages with our customers and partners, respects diversity and is committed to quality services.

Proud of the Vale of Glamorgan; proud to serve our communities and to be part of the Vale of Glamorgan Council.

Grade 11 SPC 40 - 43 £ 51,356 - £54,495 Pro Rata £26.62 - £28.25 Per Hour

Alps Depot, Wenvoe, Cardiff

The role provides operational oversight of in house service delivery teams. The Neighbourhood Manager is responsible for leading the procurement, mobilisation, and ongoing management of service contracts, ensuring compliance with procurement legislation, Council policies, and contractual requirements. The post holder will monitor contract performance against key service standards, manage budgets, identify efficiencies, and drive continuous service improvement to deliver value for money and positive outcomes for residents and businesses.

Working closely with communities, contractors, and partner organisations, the Neighbourhood Manager leads on maintaining clean, safe, and attractive neighbourhoods. The role requires a proactive approach to addressing environmental challenges, responding to local priorities, and identifying innovative solutions that enhance service performance and customer satisfaction.

The Neighbourhood Manager is responsible for the effective management, development, and wellbeing of frontline teams, ensuring resources are deployed efficiently and service standards are achieved. Through effective planning, performance management, and operational leadership, the post holder will support a resilient and responsive service that contributes to the Council's ambitions for environmental quality, sustainability, and community wellbeing.

The Neighbourhood Manager also plays a key role in delivering statutory obligations, ensuring compliance with health and safety legislation, environmental regulations, and corporate policies. Through effective planning, resource management, stakeholder engagement, commercial management, and contract procurement, the role contributes significantly to the Council's objectives of creating cleaner, greener, and more sustainable communities across the Vale of Glamorgan.

• Evidence of successful performance management.
• Demonstrable experience of partnership/collaborative working.
• Experience of developing new business approaches/models
• Relevant knowledge/understanding within the range of Neighbourhood Services functions.
• Understanding of relevant legislative and regulatory framework.
• Understanding/knowledge of project management.
• Ability to successfully plan/manage strategic service delivery at a senior level.
• Good leadership skills.
• Good performance and financial management skills.
• Ability to manage change effectively.
• Ability to anticipate future service needs and plan and manage resources effectively to meet such needs.
• Ability to work effectively in partnership and seek out and exploit opportunities for collaboration.
• Good communication and interpersonal skills.
• Staff management and engagement skills.
• Qualified to degree level in a work-related discipline with a business/technical professional qualification
• Relevant management qualification.
• Project management training/qualification.
• WAMITAB qualification
• Highly motivated and committed to delivering a high quality service.
• Able to successfully use a range of leadership styles.
• Ability to motivate and encourage colleagues.
• Ability to drive/travel throughout the Vale or between locations as appropriate.
• Capacity to work outside of normal office hours and attend evening meetings as and when required.

For Further Information, contact James Webber, Operational Manager – Street Scene jaw

Please see attached job description / person specification for further information.