Senior Quality Manager - Global Delivery & Compliance

Quality Manager
Waterloo - Hybrid Working
Full Time
Fixed Term Contract (12 Months)
Grade 4

• Own and evolve Quality processes to support consistent, predictable delivery across all product and service lines.
• Define and implement quality standards, procedures, and specifications aligned with Currys’ strategic goals.
• Manage quality assurance across third-party delivery partners, both onshore and offshore, ensuring alignment with Currys’ standards and expectations.
• Collaborate with Engineering, Delivery, and Vendor teams to embed quality practices from ideation through to launch.
• Ensure all products and services meet internal quality benchmarks and external regulatory requirements.
• Ensure suppliers align with Currys’ quality expectations and compliance standards.
• Drive the adoption of modern quality metrics and reporting frameworks to enable data-driven reporting.
• Coordinate environment utilisation, provisioning with internal delivery colleagues and partners.
• Produce clear environment improvement roadmaps based on learnings from active programmes in test.
• Maintain clear documentation and change control processes to support audit readiness and traceability.
• Contribute to, and drive adoption of the advancement of the Currys Quality Standard and Principles

• Proven experience (3+ years) in a senior quality role within a commerce, regulated or high-compliance environment.
• Strong understanding of quality assurance methodologies, compliance frameworks, and continuous improvement practices.
• Demonstrated ability to lead cross-functional teams and influence stakeholders across technical and non-technical domains.
• Experience managing third-party delivery teams across multiple geographies, including offshore and nearshore models.
• Excellent communication skills, with the ability to translate complex quality concepts into actionable insights.
• A pragmatic, delivery-focused mindset with the ability to balance governance with agility.
• Demonstrable experience of managing multiple high value programmes concurrently, and exercising pragmatic self-prioritisation to focus on the right areas.
• Ability to operate at a details-focussed level where required but report at a management level highlighting key take-aways.

Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email  and we'll do our best to help.