Keyholder, Retail

Client & Service Expert

• Achieve individual sales goals.
• Develop strong product knowledge across all categories.
• Ensure exemplary customer service by delivering the ultimate Kate Spade experience.
• Develop a personal clientele through effective selling skills, proactive client outreach, and use of a client book.
• Understand and communicate the Kate Spade aesthetic, brand philosophy, and lifestyle to the customer.
• Demonstrate interest and ability to work as part of a team.
• Execute operational tasks as per company directives.
• Accurately process all POS transactions.
• Adhere to visual standards and ensure daily store standards are met.
• Serve as a keyholder and take heightened responsibility for store operations.

• Professional selling skills and exceptional interpersonal skills.
• Prior luxury goods experience preferred.
• Proactive ability to multi‑task and prioritize.
• Excellent team player.

• An inclusive, innovative, and fun working environment.
• Internal mobility and career progression.
• One paid volunteering day per year and opportunities to volunteer with global projects.
• Learning and development opportunities with the Ambassador Programme.
• Equity, inclusion, and diversity initiatives, including employee resource groups and regional inclusion councils.
• Attractive employee discount.

Tapestry is an equal‑opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.

Scotland, United Kingdom of Great Britain and Northern Ireland