Sales Consultant – Kurt Geiger & Luggage Job Barry area,Wales UK,Retail

KG and Luggage Sales Consultant - FULLTIME 37.5 HOURS Role Overview

Maximise sales and provide excellent customer service while adhering to all company standards, policies and procedures. Represent Voisins Department Store to the highest standards in all daily activities.

Main Duties and Responsibilities Customer Service

To provide excellent customer service and surpass customer expectations at every opportunity.
To identify customer needs and answer product related questions. Be able to respond to queries on product prices, features and benefits.
To take every opportunity to sign up customers to Voisins Rewards to encourage customer loyalty.
To be able to resolve customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the management.
To be prepared to walk the extra mile for all KG & Luggage customers.

Driving the Sales

To maximise every selling opportunity to achieve store sales targets.
To optimise product knowledge to the best advantage in recommending and drawing customer’s attention to the products to provide second to none customer service and maximise selling opportunities.
Link and additional selling to ensure that we are encouraging our customers at every opportunity to purchase more products.
To attend and participate in store meetings and training sessions as required by your manager.
To ensure that good communication with your colleagues is maintained.

Maintaining Company’s Standards

To enhance and maintain brand standards on visual display and merchandising, cleanliness and general housekeeping standards.
To adhere to company’s dress code and appearance policy and conduct as outlined in the Employee Handbook and company’s policies and procedures.

Team Work

To attend and participate in store meetings and training sessions as required by your manager;
To ensure that good communication with your colleagues is maintained;
To foster a team working attitude and be open to constructive feedback;
To offer help and support to other colleagues when needed or asked by the managers.

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