Senior Account Manager

The Senior Account Manager serve as the primary point of contact for key accounts. Build long-term, trusted relationships with senior stakeholders and understand client needs deeply and ensure satisfaction.

The Senior Account Manager will be responsible for developing Bakelite’s Sales, revenues, GM1 of the Business Unit Construction (FPD) Others in the a/m Countries. While maintaining and further developing customer relationships, market needs and business opportunities in close cooperation with Supply Chain, Customer Service, Technical Service Management, Research and Development and other departments.

• Develop the Business strategy for the Business Unit.
• Act as the liaison between the clients and Bakelite.
• Work closely with customers to determine the client’s needs.
• Make sure the Business Unit develops products or services to meet this client’s needs.
• Negotiate prices in dynamic markets.
• Establish key Customer relationships.
• Work closely with procurement, logistics and technical depts in MOM improvement projects.
• Follow closely the market trend concerning Sustainability and Carbon Foot Print of our products.
• Develops commercial solutions to complex problems and ensures those solutions are consistent with organization objectives.
• Full responsibility for sales Volume, Revenue, GM1 in the assigned Area.
• Full responsibility for the management and communication to own client group.

Ability to work effectively with various business scenarios in a manner that is likely to lead to a good outcome. Understanding and anticipating customer needs to close sales.

Learning from your customers the market, trends, and customer performance values. Ex:
Market Share, competitive activity, customer CTQ’s, market drivers, etc.

Identifying what makes customers successful, why do they make decisions, analysis and preparation on their needs.

Understanding the systems that make a business run, the rules that govern, and what can influence those processes.

Assessment and accountability to drive financial results for the business. What sales actions mean to the profit and loss of the business and to our customers’ profit and loss.

Ability to leverage an in-depth scientific knowledge of the technology sold based on the customers process.

Proficiency in managing a variety of customer needs. From customer concerns, technical support, and delivering new solutions.

Delivering on problem solving to achieve business and customer goals. Utilizing logical approaches to resolve complex issues.

An expert in the interaction our customers process has with the performance of our products.

The management and optimization of interactions with customers and internal partners to influence the sales outcome.

Building personal connections across cross functional and organizational levels with both internal and external customers.

Building rapport and understanding of customer organizations, expanding the business relationship beyond that of transactional.

Utilizing trust, integrity, and attention to detail to positively influence others. Guiding a customer along the path to buying our product.

Ensuring a team is in sync regarding crucial information, holding team’s accountable, and encouraging knowledge sharing.

The ability to clearly explain the benefits and value of our products, as well…