Debt Team Leader

Advice, Charity, Community, Social Welfare

Salary
: £34,476 - £38,168 per annum, depending on experience

Department
:
Advice Services

Reports to
:
Advice Services Manager

Location
:
Barry

Contract type
:
Permanent

Working hours
: 37 hours

Interview date
:
Thursday, 30 July

Citizens Advice Cardiff & Vale is an independent charity and member of the Local Citizens Advice network. We help people resolve their legal, money and other problems by providing free, independent, impartial and confidential advice on a range of issues. We are funded to provide services to people in the local area as well as across England and Wales.

Working with fellow Team Leaders, you will be responsible for the operational delivery of our advice services to clients. You will play a critical role in ensuring the organisation's successful performance by leading, motivating, and developing a diverse team of Debt Caseworkers to deliver high-quality advice.

We welcome applications in the Welsh language

• Additional leave entitlement for long service
• Lots of learning and development opportunities
• Great work/life balance with no evening or weekend work
• Perks available through our employee platform
• Cash plan health cover (after completion of probationary period)

Our ambition is to work together to promote a more inclusive environment that attracts everybody with the right skills and experience and signals our commitment to celebrating and promoting diversity.

We are committed to the equal treatment of all current and prospective employees and do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge as we recognise that diversity makes us stronger.

Please note that we are unable to provide sponsorship under the UK points-based immigration system, as we do not hold a sponsorship licence.

We are a Disability Confident employer. Disability Confident is a government initiative to encourage employers to recruit and retain disabled people and those with health conditions. It is voluntary and has been developed by employers and disabled people’s representatives. Being a Disability Confident employer means that we commit to:

• Offering at least one activity to get the right people for our organisation
• At least one activity to keep and develop our people
• Undertaking and successfully completing the Disability Confident self-assessment

Recruit3 is developed in Wales in association with WCVA (Registered charity 218093, Company limited by guarantee 425299)