Lead Clinical Robot Associate - Barstow, CA

Lead Clinical Robot Associate - Barstow, CA

Barstow, California, United States

Lead Clinical Robot Associate - Barstow, CA

We envision a future powered by robots that work seamlessly with human teams. We build the artificial intelligence that enables service robots to collaborate with people and adapt to dynamic human environments. Join our mission-driven, venture-backed team as we build out our customer-facing operations arm.

As part of Diligent Robotics’ founding operations team, you will uphold the highest standards for safe clinical use of robots in real-world hospital environments. Through excellent communication and documentation, you will work alongside the hospital staff and our engineering team while assisting a cutting-edge fleet of robots. As part of the founding team, you will help design and implement processes as the organization scales.

Clinical Robot Associates will solve unexpected situations that might arise during a shift, and work effectively as a team to ensure exceptional results for our hospital partners.

This is a full-time, Supervisor role at Diligent Robotics and working 9am-5pm PT, Monday-Friday. This position is located in Barstow, CA and you must be local to be considered.

This is not an engineering position and a background in robotics or engineering is not required. If you have ever been an outstanding customer service representative helping busy customers with their needs, you may be a great fit for the role.

• Monitor and safely assist mobile service robots in a hospital environment.
• Collect data and troubleshoot in a variety of real‑world situations, while simultaneously providing detailed and accurate feedback to our engineers.
• Prioritize the customer experience, ensuring their expectations are always met or exceeded.
• Communicate with hospital staff and, occasionally, the public regarding robot operation.

• Prepare and publish monthly schedules.
• Onboard and train new Clinical Robot Associates.
• Approve time cards.
• Escalate corrective action issues.
• Find coverage with callouts.

• High school graduate or possess a GED.
• Supervisory experience leading a small team, including scheduling, training, and support.
• Customer‑service oriented: friendly, skilled in de‑escalation, and able to juggle customer demands and company needs.
• Excellent written and verbal communication skills.
• Organized: able to juggle and make progress on multiple tasks simultaneously.
• Self‑sufficient: capable of making quick decisions independently as circumstances require.
• Able to lift up to 40 pounds.
• Willing to work varying shift times, including nights and weekends, and understand that the schedule may shift as customer needs change over time.
• Willing to work during significant holidays.
• Willing to be vendor credentialed, including completing immunizations, a background check, and a drug screen.

• Extroverted; can strike up a conversation with anyone.
• Responsive and responsible: commits to deadlines, over‑communicates, and understands the challenges of remote coworkers.
• Results‑oriented: happy to observe and take notes on end users interacting with the robot all day.
• Passionate about healthcare and technology coming together to help people.
• Formerly employed in the healthcare space.
• Clear-eyed about the gap between technological reality and media expectations, excited to move the industry forward.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.