Shift Supervisor - Bartlesville

Overview

Responsible for the overall effective and efficient supervision of all casino floor shift operations as assigned by the reporting senior.

MINIMUM QUALIFICATIONS:

• Must be at least 18 years of age
• Bachelor’s degree in Business Administration, Hospitality or Gaming plus three (3) months of job related work experience to include casino operations and supervisory experience in a related department or business or Associate’s degree in Business Administration, Management, and six (6) months or more of job related work experience to include casino operations and supervisory experience in a related department or business or one year of job related work experience to include casino operations and supervisory experience in related department or business required.
• Required to obtain an ABLE liquor license.
• Experience as a Guest Service Representative preferred.
• Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation Gaming license.
• Required to maintain a valid Driver’s License.
• Required to provide documents to show the applicant is eligible to work in the United States.
• Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos.
• Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation.

COMMUNICATION:

• Makes efforts to keep informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter.
• Conducts at least bi-weekly One-on-One meetings with direct reports, soliciting input from employees.
• On an individual basis or in a group format, explains why, shares information, and communicates the purpose of decisions to applicable staff.
• Ensures company information provided by management is effectively communicated.

DEPARTMENT OPERATIONS:

• Ensures staff is assigned in accordance with work schedules and covers for staff as necessary due to employee shortages and updates attendance records.
• Ensures employees assigned to shift are performing duties in accordance with approved performance standards and are relieved from duty in order to take authorized break or meal periods.
• Completes inventory of required equipment and supplies and prepares requisitions for replacements as necessary.
• Inspects work stations and other areas of responsibility to ensure they are clean, well-organized, safe and well maintained.
• Verifies Jackpots.
• Responsible for maintenance of machines regarding any malfunctions.
• Makes minor repairs on gaming devices in accordance with training and procedures.
• Reactivates all “out of order” machines on the casino floor as efficiently as possible.
• Assists in all service requirements that are necessary in gaming machine equipment.
• May assist assigned staff with accurate preparation of detailed daily, weekly, and monthly operating reports as required by the reporting senior.
• Ensures newly assigned staff members are scheduled for and complete departmental orientation.
• Responsible for the selection and performance evaluation of all assigned staff. May discipline and/or terminate employees within the area of responsibility, as necessary, and in accordance with authority. May recommend employees for recognition or reward.
• Provides job specific training to all newly hired employees or those assigned to mentor so they may perform their duties in accordance with acceptable job standards.
• Visits work spaces, break areas and other work shifts in order to be available and/or visible to staff members with the express purpose of showing interest, concern, or appreciation.
• Ensures applicable staff is aware of standards and expectations through publicity around their enforcement and effectively communicates consequences for not maintaining expected standards.
• Ensures all employees within areas of responsibility receive fair and equitable treatment with regard to their respective terms and conditions of employment.
• Trains new employees on job-specific tasks.
• Schedules employees to ensure excellent guest services are maintained in conjunction with efficiency and business needs.
• Forms opinions and makes decisions based on information and the…