Infrastructure Analyst

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to: IS Service Manager, Cross-Functional Inf

In this role, you will have the opportunity to bridge the gap between the technical environment and the business. Each day, you will use data analytics to assess processes and outline problems, opportunities, and solutions, to support decisions for new or changed Information Systems (IS) solutions or services. You will also showcase your expertise by supporting constantly in the continual service improvement process.

The work model for the role is:
Onsite

• Experience with managed services and providers preferred
• Provides business analysis for managed print, UPS, and Litigation Hold services, supplying technical and business process/data expertise and supports decisions for new or changed IS solutions/services within scope.
• Defines solutions functionally, leveraging best practices, to fulfill customer requirements.
• Collects and translates requirements for projects and changes into specifications for internal and external delivery parties.
• Supports the IS Service Manager in incident, problem planning, and resolution
• Confirms (on request) whether the delivered solution meets the actual specification within User Acceptance Tests (UAT).
• Involves and supports constantly in the continual service improvement process.
• Assists in the management, maintenance, and optimization of internal and cross-functional processes related to IS Services.
• Demonstrated ability or experience working with critical IT infrastructure
• Knowledge of multifunction printers, uninterruptible power supplies (UPS), and data preservation methods is a plus
• Knowledge of DellEMC Avamar, Veeam, Xerox printer OS, and ITIL/ITSM is a plus

• You are immersed in business analysis methodologies and enterprise IS architecture, with a deep understanding of the managed services market.
• Ability to demonstrate your experience in supporting IS services such as managed print, UPS, and Litigation Hold, supplying both technical and process expertise to drive solution decisions.
• Possess an enhanced knowledge of DellEMC Avamar, Veeam, Xerox printer OS, and ITIL/ITSM frameworks, with proven ability to apply best practices in service delivery and continual improvement.
• You are passionate about customer service and captivated by clear, effective communication‑ensuring stakeholder alignment and satisfaction across technical and business domains.
• Have a demonstrated track record in identifying and prioritizing functional requirements, translating them into actionable specifications for internal and external delivery teams.
• You are highly adept in selecting, adopting, and adapting business analysis tools and techniques to shape IS solutions that align with strategic enterprise goals.
• Degree in Information Systems, Computer Science, or a related field, or equivalent experience in enterprise IT environments.
• You are at ease communicating in English, both orally and in writing, and can tailor your message to technical and non‑technical audiences.

We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger.

ABB is an Equal Employment Opportunity and Affinitive Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin,…