AVP, Core

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Our culture is not just a poster in the hallway; it is a guiding principle we live by each and every day, one we carry forward even as our work changes around us. Non-stop change is part of our path, and we meet it by simplifying, not just doing more.

That means this role is expected to accept and adopt High Tech, High Touch practices using artificial intelligence and other digital tools to simplify outdated, low-value work so technology handles the routine, freeing us to stay present for what only a person can do: building relationships, solving complex problems, and responding with genuine care. Digital tools don’t replace those relationships; they remove the barriers that get in their way.

Central to this commitment is our cross-functional employee team, known as our "Culture Crew," dedicated to fostering community through engaging activities, reinforcing our cultural values, and ensuring their continuous integration into our daily operations. We define our culture according to our cultural pillars of:

• Membership Centric
• People Focused
• One Team
• Personal Achievement

The AVP, Core & Applications assists the VP, Core & Applications in providing strategic direction, operational leadership, and disciplined execution across the core banking platform, enterprise applications, automation, workflow, contact center, omnichannel communication, and approved artificial intelligence technologies. This position leads the Applications staff and oversees daily operations, projects, vendors, governance, security, system reliability, and continuous improvement to ensure technology services remain stable, accessible, secure, and aligned with organizational objectives.

Working collaboratively across the Credit Union, the AVP translates business needs into practical technology solutions, improves operational processes and member and employee experiences, and advances the responsible integration of AI-enabled capabilities within established security, risk, compliance, and human‑oversight requirements.

• Assist the VP, Core & Applications in establishing strategic direction and provide operational leadership and disciplined execution across the core banking platform, enterprise applications, automation, workflow, contact center, omnichannel communication, and approved artificial intelligence technologies.
• Provide leadership and operational oversight for the reliability, stability, security, performance, accessibility, and continued advancement of the core banking platform and assigned business technologies.
• Lead, supervise, coach, and develop assigned Applications staff, establishing clear expectations, accountability, professional development plans, and succession readiness.
• Translate organizational strategy and business objectives into actionable technology roadmaps, priorities, resource plans, and measurable work programs spanning applications, integrations, automation, artificial intelligence, workflows, and communication technologies.
• Partner with business units to understand operational needs, gather and validate requirements, evaluate potential solutions, and coordinate solution architecture and design activities.
• Analyze business processes, data flows, and operating practices to identify opportunities to improve efficiency, reduce manual effort, control costs, strengthen internal controls, and enhance member and employee experiences.
• Identify responsible and practical opportunities to incorporate artificial intelligence, machine learning, intelligent automation, and natural-language technologies into business processes,…