Practice Manager Job Bartlesville area,Oklahoma USA,Management

Description

CORE VALUES

The core values of Community Health Center of Southeast Kansas, Inc. (CHC/SEK) are dignity and stewardship. Each staff member is expected to perform their job duties in a way that preserves dignity for our patients and maintains good stewardship of CHC/SEK’s resources.

GENERAL DESCRIPTION

The Practice Manager position is responsible for the daily operational leadership of one or more assigned clinic locations. This position serves as the operational leader for the clinic and is responsible for ensuring efficient workflows, excellent customer service, high-quality patient care, employee engagement, and compliance with organizational policies and regulatory requirements.

Practice Managers provide direct supervision of Registration staff and operational oversight of clinic functions while collaborating closely with providers, nursing leadership, ancillary departments, and organizational leadership. This position coordinates staffing, scheduling, workflow improvement, patient experience initiatives, facility operations, and daily problem resolution to support safe, efficient, and patient-centered care.

This position requires a proactive leader who demonstrates sound judgment, accountability, responsiveness, critical thinking, effective communication, and the ability to manage multiple priorities in a fast-paced healthcare environment.

Requirements ESSENTIAL DUTIES

Manage the daily operations of one or more assigned clinic locations to ensure efficient workflows, excellent customer service, quality patient care, and a safe environment for patients, staff, and visitors. Serve as the primary operational resource for the clinic by responding to issues, solving problems, and following concerns through to resolution.

Coordinate and maintain provider, registration, and applicable staff schedules to ensure appropriate staffing coverage and support daily clinic operations. Review and manage time-off requests, address scheduling conflicts, and arrange coverage when needed in a timely manner.

Lead, supervise, and develop Registration staff while working collaboratively with providers, nursing leadership, and other departments to ensure the clinic operates efficiently and staff have the resources they need to be successful.

Implement and reinforce CHC/SEK policies, procedures, and standardized operational workflows. Evaluate operational concerns using sound judgment and critical thinking when addressing issues, collaborate with appropriate leaders before implementing operational changes, and ensure consistency in application of policies, procedures, and workflows across clinic(s).

Promote and support a positive patient experience by monitoring front-end operations, addressing patient concerns, promoting excellent customer service, and identifying opportunities to improve patient access and satisfaction.

Communicate professionally, clearly, and promptly with employees, providers, leadership, and support departments regarding operational updates, staffing changes, workflow issues, and other clinic needs. Respond to questions and concerns in a timely manner and provide follow-up until issues are resolved. Escalate concerns to appropriate leadership, as needed.

Support quality improvement and clinic safety by monitoring the condition of the facility, reporting maintenance concerns, helping resolve operational issues, and participating in efforts to improve clinic performance and patient care.

Create, continuously participate in, and promote a positive and respectful work environment by supporting employee engagement, assisting with onboarding and orientation of new employees and students, encouraging teamwork, and representing CHC/SEK professionally within the organization and the community.

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