Food and Beverage Supervisor - Bartlesville

Overview

Under general supervision of the Food and Beverage Manager, manages day-to-day supervision of food and beverage operations which includes point of sale transactions, quality, guest satisfaction, and inventory of stock.

MINIMUM QUALIFICATIONS:

• Must be a minimum of 21 years of age.
• High School Diploma or GED equivalent required.
• One year of food & beverage experience.
• Required to obtain an ABLE liquor license.
• Casino or hospitality experience preferred.
• Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation gaming license.
• Required to maintain a valid Driver’s License.
• Required to provide documents to show the applicant is eligible to work in the United States.
• Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos.
• Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation.

SUPERVISION RESPONSIBILITIES:

• Dishwasher, Retail Cashier Food, & Short Order Cook

DEPARTMENT OPERATIONS:

• Oversees department and improves staff effectiveness by coaching, counseling, training and recommending disciplinary action for employees.
• Plans, delegates, monitors, and appraises job tasks and results in a timely manner.
• Directs assignments, approves work schedules, recommends training, and approves time.
• Hosts regular staff meetings to ensure communication between personnel and business related activities.
• Ensures optimum staffing levels by coordinating the schedules of the servers, food court attendants, and/or bussers and dishwashers.
• Evaluates food and beverage operations in the casino; seeks opportunities to increase food revenue, decrease expenses, and maximize department productivity without compromising guest satisfaction.
• Oversees and monitors the maintenance and sanitation of the food and beverage outlets and equipment to protect the assets, comply with regulations and ensure a safe work environment.
• Helps develop and implement customer service training programs. Ensures all staff provide excellent guest service.
• Ensures the consistent cleanliness of dishes, service ware, and preparation utensils.
• Maintains high standards of quality, freshness and presentation for all food prepared and served; ensures culinary offerings are reflective of industry standards.
• Assists with prepping food and line cooking as requested.
• Ensures assigned staff is relieved from duty in order to take authorized break or meal periods.
• Orders merchandise or prepares requisitions to replenish food, beverages and paper goods on hand.
• Monitors the work safety program to minimize work-related accidents.
• Keeps leadership informed of status of food and beverage activities by attending meetings and submitting reports.
• Acts immediately on all customer complaints and takes corrective action as needed.
• Assists with month end and daily inventories.
• Prepares and submits all daily reports.
• Maintains an accurate and accountable inventory of all food and beverage supplies to included forms, order guides, transfer and purchase logs, manuals, etc.; performs a monthly inventory of supplies.
• Contributes to a team effort and accomplishes related results as required.
• Performs other duties as required.

GUEST SERVICE:

• Provides excellent internal and external guest services, treating all guests with courtesy and consideration at all times.
• Cooperates and communicates with all employees, always exhibiting mutual respect and consistently projecting a positive, helpful image and attitude.
• Monitors production and service levels by interacting with guest and staff.

COMMUNICATION:

• Ensures company information provided by management is effectively communicated to assigned staff and ensures staff concerns, request for information, and ideas for improvement are effectively relayed to management.
• Facilitates the flow of information throughout the area of responsibility by presiding over scheduled meetings with staff and team members as required.
• Stays informed of company information and communications by reviewing all e-mails, digital boards and SharePoint.

REGULATORY COMPLIANCE:

• Maintains excellent working relationships with other Company staff and all…