Product Operations Analyst

JR210610 Product Operations Analyst

Care Bridge Health is a proud member of the Elevance Health family of companies, within our Carelon business. Care Bridge Health exists to enable individuals in home and community-based settings to maximize their health, independence, and quality of life through homecare and community-based services.

We are seeking a Product Operations Analyst to support the efficiency, coordination, and effectiveness of our product development processes. In this role, you will collaborate with cross-functional teams, including Product, Engineering, Analytics, Learning & Development, Clinical Operations, and Customer Success, to optimize the processes, tools, and workflows that enable high-quality technology delivery. Product Operations at Care Bridge plays a critical role in supporting the scalability and success of the Product team by streamlining shared activities, improving operational processes, and providing insights into product performance, including new feature adoption and utilization.

The Product Operations Analyst will help ensure our technology solutions are reliable, scalable, and aligned with the needs of our care teams and providers. Through process improvements, data-driven insights, and cross-functional coordination, this role contributes to our mission of delivering timely, effective, and compassionate care to vulnerable populations.

This role enables associates to work virtually full-time, with the exception of required in-person training sessions (when indicated), providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

• Own the systems and tools that support day-to-day product development and delivery, including measuring product adoption and driving end-user awareness of new and existing functionality through our Product Analytics Suite (Freshpaint, Mixpanel, Chameleon).
• Support backlog grooming, release readiness, and delivery tracking by working closely with product managers and engineering leads.
• Help document and improve product operations processes, including intake, prioritization, release tracking, user suggestions, and change management.
• Coordinate cross-functional activities to keep product initiatives on track and ensure clear communication between teams.
• Create and maintain product documentation and help facilitate internal training and rollout coordination for new releases.
• Manage relationships with key product tool vendors, including contracts, licensing, renewals, and support escalations.

• Monitor the health of key systems and integrations using dashboards and feedback loops, escalating issues when risks or errors are detected.
• Collaborate with engineering and product to define alerting and triage workflows for system incidents or downtime.

• Maintain dashboards and reports to provide visibility into product delivery progress, adoption trends, and key operational metrics.
• Track and share product engagement and issue trends to support prioritization and product decision-making.

• Requires a BA/BS and a minimum of 3 years of related business analysis experience, or any combination of education and experience that provides an equivalent background.

• 3-6 years of experience in product operations, product/program management, technical writing, or business operations within healthcare or technology.
• Proficiency with project and product management tools such as Jira, Git Hub, Asana, or Smartsheet.
• Experience developing dashboards and reports using tools such as Metabase, Tableau, or SQL to support data-driven decisions.
• Strong organizational, analytical, and communication skills, with the ability to collaborate across teams and manage competing priorities.
• Experience with workflow mapping, process documentation, and end-user training materials.
• Familiarity with knowledge management and in-app education tools such as Git Book, Chameleon, or similar platforms.
• Experience supporting healthcare technology,…